Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 22/10/2018 - ACoRP board nominations close
29/10/2018 - Avocet line AGM
30/10/2018 - Minehaed Rail Link Group
31/10/2018 - CCIF Applications close
06/11/2018 - Talk Oxford / 800 intro
10/11/2018 - RailFuture National Conference
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
October 19, 2018, 01:28:19 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[112] Great Western Main Line electrification - ongoing discussion
[56] IETs into passenger service from 16 Oct 2017 and subsequent pe...
[26] Channel 5 series - Paddington Station 24/7, starting 11 Septem...
[26] Newly restored "Flying Scotsman" back in service - o...
[19] Phil's Madventures
[18] Infrastructure problems in Thames Valley causing disruption el...
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Not Able to book a Return Trip  (Read 571 times)
eightf48544
Transport Scholar
Hero Member
******
Posts: 4127


View Profile Email
« on: May 04, 2018, 01:39:27 pm »

Our neighbour is going to Paington on 26th May from Paddington returning on 2 June  4 Adults out 5 back

They went to Paddington to book their tickets a little while ago not sure when theyt were sold singles (not advanced)  on the 12:33 with reservations but told they couldn't book for their return on 2 June.

Now it appears Advanced are available for both journeys.

Should they go to Padd and demand a refund on their outward tickets and buy advanced for both journeys.
Logged
rogerw
Transport Scholar
Hero Member
******
Posts: 476



View Profile
« Reply #1 on: May 04, 2018, 03:03:27 pm »

Wasn't that the promise made when T12 was abandoned?
Logged

I like to travel.  It lets me feel I'm getting somewhere.
paul7755
Transport Scholar
Hero Member
******
Posts: 4506


View Profile
« Reply #2 on: May 04, 2018, 03:13:33 pm »

Yes it was, but it isn't that well published:

Quote
If people buy a ticket for a service affected by this change and then, at a later date advance tickets are made available which are at a cheaper fare, customers should book the advance fare for that service and then request a fee-free refund on their original ticket.

https://www.raildeliverygroup.com/media-centre/press-releases/2018/469773793-2018-02-23.html

Paul
Logged
grahame
Administrator
Hero Member
*****
Posts: 22107



View Profile WWW Email
« Reply #3 on: May 04, 2018, 03:32:53 pm »

Yes it was, but it isn't that well published:

Funny that  Grin Grin  ... thanks for the link, Paul!
Logged

Coffee Shop Admin, Member of Melksham Rail User Group, on the board of TravelWatch SouthWest and some more things besides
eightf48544
Transport Scholar
Hero Member
******
Posts: 4127


View Profile Email
« Reply #4 on: May 04, 2018, 04:48:07 pm »

Thanks I'll pass it on.
Logged
eightf48544
Transport Scholar
Hero Member
******
Posts: 4127


View Profile Email
« Reply #5 on: May 06, 2018, 04:20:42 pm »

They went to Padd today. Still not able to buy tickets for the 13.08 Paignton Padd on Saturday 2nd June.

Paddington staff said to be very helpful but tickets not released yet.

What's happening that day?
Logged
bobm
Administrator
Hero Member
*****
Posts: 6957



View Profile
« Reply #6 on: May 06, 2018, 06:35:14 pm »

Strange.

There are Advance tickets for the 11:00 (Change at Exeter St Davids) or the 13:26 (change at Newton Abbot).

The Berks & Hants route is closed from around 14:00 with services - including the latter of the two above - diverted via Melksham.   

On Real Time Trains the train they plan to catch (1A84) is shown as also running via Melksham.  It has obviously been amended to cater for the engineering works so why tickets haven't been released I am not sure.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants