"2.45 from London to Swansea. No air con, no working toilets, pregnant lady standing and getting crushed by other passengers! No staff to be seen anywhere stopping more passengers getting on!"
Short trains are to be expected, it is called new train disease.
What I find to be as concerning is the reported failure of the toilets and the air conditioning. Why did these important facilities fail on a new train. Are Hitachi liable for failing to provide a train in good working order.
Whilst overcrowding increases the demands on both air conditioning and toilets, these facilities should surely be designed to cope with overcrowding.
Single unit operation is bound to occur, and even a full length train could suffer this sort of crowding at holiday times.
If there is some wiggle room and Hitachi are NOT liable for toilet and air conditioning failures, then such failures will presumably become a regular event.