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Author Topic: Rail staff told not to help disabled passengers ...  (Read 930 times)
bignosemac
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« Reply #15 on: May 20, 2018, 02:10:10 pm »

It's not about the disabled passenger being late to the platform. It's about the TOC telling its rail staff, if providing assistance may take too long, not to do it.

Disabled passengers are well aware of the need to plan a little more carefully than able bodied. To be at the platform and in the right place, only to be told that assistance won't be provided, because either the train is already late, or assistance may delay it, is direct discrimination.

That is what GTR"s advice to staff appears to be promoting.
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Former FGW/GWR regular passenger. No more. Despicable company.
LiskeardRich
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« Reply #16 on: May 20, 2018, 05:15:20 pm »

That wasnít my interpretation. My interpretation is if they arenít ready to go donít rush them on.
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ellendune
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« Reply #17 on: May 20, 2018, 08:18:33 pm »

Found this comment on the internet

https://dpac.uk.net/2018/05/disabled-people-in-uproar-against-new-thameslink-timetable/
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