Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 today - WWRUG - Westbury
tomorrow - TWSW AGM
17/11/2018 - GWRA Auction, Pershore
21/11/2018 - First Bath Bus panel
21/11/2018 - Consultation end - Angel Road
26/11/2018 - TransWilts Board and Members
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
November 15, 2018, 04:36:56 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[156] Yate Tytherington Freight Branch
[65] Four track for Filton Bank - ongoing discussion
[36] 9th December 2018 - Santa, Melksham to Swindon and back
[32] MetroBus
[27] Consultation on proposed closure of Angel Road Station
[22] Station Usage figures from the ORR
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Oyster Rip-offs at Paddington  (Read 999 times)
CJB666
Sr. Member
****
Posts: 181


View Profile
« on: July 12, 2018, 02:36:31 pm »

Apparently TfL is in £14,000,000 profit over unclaimed credits on Oyster cards.

I would opine that much of this fraudulent - not due to hapless users but due to the action of staff. The latter do not seem to have a clue how Oysters work.

This morning I did my usual Hayes to Paddington journey (off-peak, i.e. after 9.30am).

I HAD to touch in at Hayes because the TfL staff have eagle eyes about Oyster touching in and out there. They are quite aggressive about it too. But OK I had to follow the rules.

However when we got to Paddington on platform 12 there was the usual exit chaos due to the positioning of the gateline. I'd not seen the gateline staff in yellow tabards there before. Were they contractors?

Anyway they were helpfully opening the gates for everyone effectively stopping Oyster users from touching out. Those with tickets were OK. BUT EVERY SINGLE OYSTER USER WOULD HAVE INCURRED A PENALTY FARE BECAUSE THEY WOULD HAVE AN 'UNRESOLVED JOURNEY' BY BEING PREVENTED FROM TOUCHING OUT. This included myself.

This is par for the course in the chaos of Paddington, with cancellations, platform swapping, use of platforms without Oyster entry, etc., with intending pax., nay customers, being prevented from touching in AND out depending upon the latest chaos.

TfL and Network Rail and GWR must be making a fortune out of their unprofessional operation of the gatelines w.r.t. Oysters and the default charging of Penalty Fares when things go wrong.
Logged
Phantom
Sr. Member
****
Posts: 163



View Profile Email
« Reply #1 on: July 12, 2018, 03:29:35 pm »

Anyway they were helpfully opening the gates for everyone effectively stopping Oyster users from touching out. Those with tickets were OK. BUT EVERY SINGLE OYSTER USER WOULD HAVE INCURRED A PENALTY FARE BECAUSE THEY WOULD HAVE AN 'UNRESOLVED JOURNEY' BY BEING PREVENTED FROM TOUCHING OUT.

Excuse my ignorance as I have never used an Oyster card, but just because the gates are open what is to stop you still "Touching out"?
Does an open gate, turn off the machine too?

My first instinct seeing the amount was it amounts people had pre-paid onto cards but not spent?
Must be thousands of people (tourists etc) that top up their cards and never use the full amount - then those that lose cards etc?
Logged
paul7755
Transport Scholar
Hero Member
******
Posts: 4526


View Profile
« Reply #2 on: July 12, 2018, 08:51:34 pm »

The ability to touch out when a gate is open was explained in response to CJB666’s similar rant last month.
http://www.firstgreatwestern.info/coffeeshop/index.php?topic=19367.msg240601#msg240601
But he probably won’t have read that as he seems permanently stuck in transmit mode...
Logged
Sixty3Closure
Sr. Member
****
Posts: 208


View Profile
« Reply #3 on: July 12, 2018, 09:11:13 pm »

I've also seen stand alone touch out points on station concourses if for any reason you don't go through a gate.

Off topic but one of the reasons I use Amazon despite their dubious tax record (allegedly) is that the customer service is excellent. Never had any problems returning, swapping or chasing items. I'd spread my purchases around if other companies were half as good.
Logged
CJB666
Sr. Member
****
Posts: 181


View Profile
« Reply #4 on: July 12, 2018, 10:20:06 pm »

The member of gateline staff kept opening the gates using a staff Oyster, obligingly doing this for many including myself. So since the gates were now open when we tried to do a touch out it didn't register because the gate in question had already been activated. So when we tried to do a second touch out immediately afterwards this was ignored was unregistered thereby leaving each of us with unresolved journeys.
Logged
the void
Full Member
***
Posts: 98


View Profile
« Reply #5 on: July 13, 2018, 06:36:21 am »

The member of gateline staff kept opening the gates using a staff Oyster, obligingly doing this for many including myself. So since the gates were now open when we tried to do a touch out it didn't register because the gate in question had already been activated. So when we tried to do a second touch out immediately afterwards this was ignored was unregistered thereby leaving each of us with unresolved journeys.

Nonsense. No such thing as a 'staff Oyster'. They open the gates with a gateline 'touch' card, it just opens the gates up and has no effect on Oyster transactions.
Logged
IndustryInsider
Hero Member
*****
Posts: 6778


View Profile
« Reply #6 on: July 13, 2018, 09:10:30 am »

You can use Oyster to touch out/in as normal when the barriers have been locked open (when they’re unstaffed for example), but are you sure that if activated by a gate pass that Oyster can then be used simultaneously, i.e. before the gate has shut again?
Logged

To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
CJB666
Sr. Member
****
Posts: 181


View Profile
« Reply #7 on: July 13, 2018, 04:28:40 pm »

The member of gateline staff kept opening the gates using a staff Oyster, obligingly doing this for many including myself. So since the gates were now open when we tried to do a touch out it didn't register because the gate in question had already been activated. So when we tried to do a second touch out immediately afterwards this was ignored was unregistered thereby leaving each of us with unresolved journeys.

Nonsense. No such thing as a 'staff Oyster'. They open the gates with a gateline 'touch' card, it just opens the gates up and has no effect on Oyster transactions.

Whatever - the gateline 'touch' card opened the gate, but then my Oyster would not register since the gate was already open. So I incurred a penalty fare for not touching out because the 'touch' card had already done that for us. I got an unresolved journey and penalty fare imposed.
Logged
eXPassenger
Transport Scholar
Sr. Member
******
Posts: 118


View Profile
« Reply #8 on: July 13, 2018, 06:05:23 pm »

Apparently TfL is in £14,000,000 profit over unclaimed credits on Oyster cards.

I would opine that much of this fraudulent - not due to hapless users but due to the action of staff. The latter do not seem to have a clue how Oysters work.

The £14m represents the deposits and cash loaded onto Oyster cards that do not appear to be in use, it has nothing to do with incorrectly charged journeys.

Examples are
  • cards that have been bought by tourists (UK and foreign) loaded with some cash and then not redeemed at the end of the trip 
  • cards that have been lost
  • cards that belong to Londoners and are not currently in use
They will include the 2 Oyster cards I have that are used aproximately once a year as well as the 2 cards that were used by my children when they were in London and now sit at home.
Logged
plymothian
Hero Member
*****
Posts: 549


View Profile
« Reply #9 on: July 13, 2018, 09:51:04 pm »


Whatever - the gateline 'touch' card opened the gate, but then my Oyster would not register since the gate was already open. So I incurred a penalty fare for not touching out because the 'touch' card had already done that for us. I got an unresolved journey and penalty fare imposed.


That is total BS to be frankly honest.  You incurred an unresolved journey because you failed to touch out.  Regardless of if the gate was open you STILL TOUCH your Oyster. 

How else does the Tube cope with hundred of people passing though a a gateline during rush hour?  They do not all form an orderly queue and wait for the gate to shut each time, but have a constant flow of people touching immediately after the previous person has done so.
Logged

Please be aware that only the first 4 words of this post will be platformed on this message board.
bobm
Administrator
Hero Member
*****
Posts: 7003



View Profile
« Reply #10 on: July 13, 2018, 10:03:22 pm »

They do not all form an orderly queue and wait for the gate to shut each time, but have a constant flow of people touching immediately after the previous person has done so.

Slightly off topic but I must admit I have started walking rather more slowly through underground gatelines after half a dozen people in the last 18 months have tried to follow me through without a ticket and beat the gates closing.  I'm turning into a right curmudgeon.   Grin
Logged
Surrey 455
Hero Member
*****
Posts: 630


View Profile
« Reply #11 on: July 13, 2018, 10:26:10 pm »

They do not all form an orderly queue and wait for the gate to shut each time, but have a constant flow of people touching immediately after the previous person has done so.

Slightly off topic but I must admit I have started walking rather more slowly through underground gatelines after half a dozen people in the last 18 months have tried to follow me through without a ticket and beat the gates closing.  I'm turning into a right curmudgeon.   Grin
I have a paper annual travelcard. When I enquired at the then SWT ticket office at Waterloo why the magnetic stripe kept faliing and needing a replacement, I was advised rightly or wrongly that it was probably due to Oyster users right behind me putting their cards on the reader too soon before I'd walked through corrupting my ticket. Since then I too have gone through the gates at a slower pace and I have not had any corrupted tickets since. The last few years I have had to replace the travelcard about 3 or 4 times a year.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants