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Author Topic: Another two oyster questions  (Read 1231 times)
froome
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« on: July 13, 2018, 11:24:28 »

As Oyster (Smartcard system used by passengers on Transport for London services) cards are being discussed, I'll take this opportunity to ask some other questions about them. I have had a card for many years but only occasionally use them, on the few occasions I visit London, and then only for tube services. Is there a price structure available anywhere to see what we should be paying when using them? On my last visits the fares used which show as the amount still available when I touch out seem to have had little relevance to journey length or to use of zones.

Also earlier this year I went to use the tube at Ealing Broadway, so touched my oyster card when entering, and then found the service I wanted was cancelled and other services delayed, so decided to touch out and seek a cafe. I noted that i was charged £1-50 for this non-journey. Is this correct?
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Adelante_CCT
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« Reply #1 on: July 13, 2018, 12:44:11 »

https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/touching-in-and-out

The following part may well apply to you...
Quote
Between 2 and 30 minutes: the minimum pay as you go fare from that station

Quote
You may be eligible for a refund if you have been charged for a same station exit. Speak to a member of staff, go to replacements and refunds or call us on 0343 222 1234 (08:00 to 20:00 daily
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didcotdean
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« Reply #2 on: July 13, 2018, 13:53:53 »

This page is the single fare finder which gives the fares between any two stations  Tube, DLR (Docklands Light Railway), London Overground, TfL» (Transport for London - about) Rail and National Rail services.
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CJB666
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« Reply #3 on: July 13, 2018, 16:34:44 »

https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/touching-in-and-out

The following part may well apply to you...
Quote
Between 2 and 30 minutes: the minimum pay as you go fare from that station

Quote
You may be eligible for a refund if you have been charged for a same station exit. Speak to a member of staff, go to replacements and refunds or call us on 0343 222 1234 (08:00 to 20:00 daily

That's just how the chaos at Paddington, with sudden swapping of platforms, cancelled services, and use of platforms with no Oyster (Smartcard system used by passengers on Transport for London services), cons the public.

So what's cheaper - spending your time trying to get a refund, or holding on for hours on a premium rate phone number? Or simply not bothering - as I guess most passengers do. With your situation its not your fault - but you lose anyway - that's the way Oyster is designed - and is why TfL» (Transport for London - about) has £14 million in its coffers. Fraud - you bet.

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didcotdean
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« Reply #4 on: July 13, 2018, 17:01:35 »

An 03 number is not a premium number, it is a regular one. Although calling any number outside of a calling plan these days has a not insignificant call set up fee.
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