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Author Topic: Another two oyster questions  (Read 373 times)
froome
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« on: July 13, 2018, 11:24:28 am »

As Oyster cards are being discussed, I'll take this opportunity to ask some other questions about them. I have had a card for many years but only occasionally use them, on the few occasions I visit London, and then only for tube services. Is there a price structure available anywhere to see what we should be paying when using them? On my last visits the fares used which show as the amount still available when I touch out seem to have had little relevance to journey length or to use of zones.

Also earlier this year I went to use the tube at Ealing Broadway, so touched my oyster card when entering, and then found the service I wanted was cancelled and other services delayed, so decided to touch out and seek a cafe. I noted that i was charged 1-50 for this non-journey. Is this correct?
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Adelante_CCT
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« Reply #1 on: July 13, 2018, 12:44:11 pm »

https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/touching-in-and-out

The following part may well apply to you...
Quote
Between 2 and 30 minutes: the minimum pay as you go fare from that station

Quote
You may be eligible for a refund if you have been charged for a same station exit. Speak to a member of staff, go to replacements and refunds or call us on 0343 222 1234 (08:00 to 20:00 daily
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didcotdean
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« Reply #2 on: July 13, 2018, 01:53:53 pm »

This page is the single fare finder which gives the fares between any two stations  Tube, DLR, London Overground, TfL Rail and National Rail services.
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CJB666
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« Reply #3 on: July 13, 2018, 04:34:44 pm »

https://tfl.gov.uk/fares-and-payments/oyster/using-oyster/touching-in-and-out

The following part may well apply to you...
Quote
Between 2 and 30 minutes: the minimum pay as you go fare from that station

Quote
You may be eligible for a refund if you have been charged for a same station exit. Speak to a member of staff, go to replacements and refunds or call us on 0343 222 1234 (08:00 to 20:00 daily

That's just how the chaos at Paddington, with sudden swapping of platforms, cancelled services, and use of platforms with no Oyster, cons the public.

So what's cheaper - spending your time trying to get a refund, or holding on for hours on a premium rate phone number? Or simply not bothering - as I guess most passengers do. With your situation its not your fault - but you lose anyway - that's the way Oyster is designed - and is why TfL has 14 million in its coffers. Fraud - you bet.

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didcotdean
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« Reply #4 on: July 13, 2018, 05:01:35 pm »

An 03 number is not a premium number, it is a regular one. Although calling any number outside of a calling plan these days has a not insignificant call set up fee.
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