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Author Topic: IEP between Bristol and WSM  (Read 2923 times)
bignosemac
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« Reply #15 on: August 10, 2018, 07:51:38 pm »

Paddington staff are all rude, I asked if First Class was at the front or the rear and they snapped “I don’t know”. Elsewhere on the network I feel GWR provide great information and customer service.

Paddington staff are (largely ?) Network Rail ... so only agents for GWR

Has there been a change? Ticket office, concourse customer services/floor walkers, gateline and despatchers are all GWR employees arent they?

Network Rail customer facing staff at Paddington seem limited to Passenger Assistance.
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alan_s
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« Reply #16 on: August 13, 2019, 11:12:49 am »

I know this is an old thread but it's mine and still relevant Smiley

Had a better trip back from London last Sunday but there was confusion with the stock.  2x 5car IET sitting in the platform.  Had first class tickets booked in coach K but knowing that worle is too short sat in coach D instead.  (Train was (front)EDCBA-LKJHG(buffers)).  About 10 mins before departure coach D suddenly became K and showed the relevant reservations.  Then just before departure it reverted to D again!  No warning until Bristol that if you wanted Nailsea Yatton Worle to move to the front section. 

If they are going to insist on sending 5+5 where they don't fit, why not put the stop marker 2 or 3 cars beyond the platform (like they did with the HSTs) so that they can open doors from both units?
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Wizard
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« Reply #17 on: August 19, 2019, 09:18:20 am »

I know this is an old thread but it's mine and still relevant Smiley

Had a better trip back from London last Sunday but there was confusion with the stock.  2x 5car IET sitting in the platform.  Had first class tickets booked in coach K but knowing that worle is too short sat in coach D instead.  (Train was (front)EDCBA-LKJHG(buffers)).  About 10 mins before departure coach D suddenly became K and showed the relevant reservations.  Then just before departure it reverted to D again!  No warning until Bristol that if you wanted Nailsea Yatton Worle to move to the front section. 

If they are going to insist on sending 5+5 where they don't fit, why not put the stop marker 2 or 3 cars beyond the platform (like they did with the HSTs) so that they can open doors from both units?

Because then if the first class coaches are at the front and back there would be no wheelchair access to the train.
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Clan Line
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« Reply #18 on: August 19, 2019, 10:52:02 am »

Because then if the first class coaches are at the front and back there would be no wheelchair access to the train.

Just goes to show the stupidity of cobbling two 5 car DMUs together and calling it a 10 car train !  Did no one think of this problem ?
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IndustryInsider
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« Reply #19 on: August 19, 2019, 12:29:53 pm »

We're promised that many of the outstanding issues regarding the PIS will be resolved on the next software update, including, amongst many things, the reservation and coach lettering resetting when somebody logs in, or a special stop order is issued.
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To view my GWML Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
broadgage
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« Reply #20 on: August 19, 2019, 03:34:32 pm »

Because then if the first class coaches are at the front and back there would be no wheelchair access to the train.

Just goes to show the stupidity of cobbling two 5 car DMUs together and calling it a 10 car train !  Did no one think of this problem ?

Careful now, I have been told off for calling them DMUs. Even the MD insists that they are electric trains that can also use diesel power.
DMU is considered a negative term that might in passengers minds be associated with shorter trains that lack buffets, padded seats, luggage space and other facilities found on inter-city trains.
The sort of thing that used to be confined to branch lines or secondary routes, but these days they are infesting main lines.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
IndustryInsider
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« Reply #21 on: August 19, 2019, 03:58:07 pm »

DMU is inaccurate.  BMU or BMMU (Bi-Mode Multiple Unit) is a more accurate and much preferable description IMHO, especially given the prevalence of such units now being ordered so that they will become very commonplace. 

Of course, even Voyager's should more properly be described as DEMU's.
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To view my GWML Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
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