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Author Topic: IEP between Bristol and WSM  (Read 2430 times)
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« Reply #15 on: August 10, 2018, 07:51:38 pm »

Paddington staff are all rude, I asked if First Class was at the front or the rear and they snapped “I don’t know”. Elsewhere on the network I feel GWR provide great information and customer service.

Paddington staff are (largely ?) Network Rail ... so only agents for GWR

Has there been a change? Ticket office, concourse customer services/floor walkers, gateline and despatchers are all GWR employees arent they?

Network Rail customer facing staff at Paddington seem limited to Passenger Assistance.

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« Reply #16 on: August 13, 2019, 11:12:49 am »

I know this is an old thread but it's mine and still relevant Smiley

Had a better trip back from London last Sunday but there was confusion with the stock.  2x 5car IET sitting in the platform.  Had first class tickets booked in coach K but knowing that worle is too short sat in coach D instead.  (Train was (front)EDCBA-LKJHG(buffers)).  About 10 mins before departure coach D suddenly became K and showed the relevant reservations.  Then just before departure it reverted to D again!  No warning until Bristol that if you wanted Nailsea Yatton Worle to move to the front section. 

If they are going to insist on sending 5+5 where they don't fit, why not put the stop marker 2 or 3 cars beyond the platform (like they did with the HSTs) so that they can open doors from both units?
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