Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 15:15 28 Mar 2024
- Man held over stabbing in front of train passengers
- How do I renew my UK passport and what is the 10-year rule?
- Jet2 launches first flight from Liverpool airport
- Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1917)
Bideford, Westward Ho! and Appledore closed (link)

Train RunningCancelled
13:26 Weston-Super-Mare to London Paddington
13:28 Weymouth to Gloucester
15:10 Newquay to Par
15:14 Swindon to Westbury
15:16 London Paddington to Cardiff Central
15:30 Bristol Temple Meads to London Paddington
16:04 Bristol Temple Meads to Filton Abbey Wood
16:51 Filton Abbey Wood to Bristol Temple Meads
17:04 Bristol Temple Meads to Filton Abbey Wood
17:51 Filton Abbey Wood to Bristol Temple Meads
17:54 Cardiff Central to London Paddington
17:57 London Paddington to Worcester Foregate Street
19:33 London Paddington to Worcester Shrub Hill
20:56 Worcester Foregate Street to London Paddington
Short Run
11:23 Portsmouth Harbour to Cardiff Central
11:48 London Paddington to Carmarthen
12:03 London Paddington to Penzance
12:30 Cardiff Central to Portsmouth Harbour
13:03 London Paddington to Plymouth
13:10 Gloucester to Weymouth
14:05 Salisbury to Bristol Temple Meads
15:10 Gloucester to Weymouth
15:23 Portsmouth Harbour to Cardiff Central
15:30 Cardiff Central to Portsmouth Harbour
16:19 Carmarthen to London Paddington
16:23 Portsmouth Harbour to Cardiff Central
16:54 Cardiff Central to London Paddington
Delayed
10:04 London Paddington to Penzance
13:57 Exmouth to Paignton
13:59 Cardiff Central to Penzance
14:30 Cardiff Central to Portsmouth Harbour
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 15:32:47 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[142] West Wiltshire Bus Changes April 2024
[80] would you like your own LIVE train station departure board?
[56] Return of the BRUTE?
[46] If not HS2 to Manchester, how will traffic be carried?
[43] Infrastructure problems in Thames Valley causing disruption el...
[34] Reversing Beeching - bring heritage and freight lines into the...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: 1 [2]
  Print  
Author Topic: The most incompetent Customer Service response ever?  (Read 3631 times)
Witham Bobby
Transport Scholar
Hero Member
******
Posts: 556



View Profile
« Reply #15 on: September 13, 2018, 12:05:54 »

Surely the main problem here is with the BoJ (Break of Journey) not being properly considered when planning the software for the ticket gate?  If the barrier had understood the rules, the passenger would not have had to go through this palaver.
Logged
Ralph Ayres
Transport Scholar
Hero Member
******
Posts: 336


View Profile
« Reply #16 on: September 13, 2018, 13:26:20 »

BOJ is far clunkier than you might think and relies on a matrix of valid origin/destination pairs specific to that station being supplied to the gate. It doesn't do anything clever with Journey Planner data or similar, and also has a fairly low limit on the number of stations which can be stored. All this means that some fairly logical journeys will not be given BOJ by the gate, so gateline staff have to intervene...
Logged
WelshBluebird
Transport Scholar
Sr. Member
******
Posts: 158


View Profile Email
« Reply #17 on: September 13, 2018, 14:01:30 »

Surely the main problem here is with the BoJ (Break of Journey) not being properly considered when planning the software for the ticket gate?  If the barrier had understood the rules, the passenger would not have had to go through this palaver.

How would you do that? I guess for some journeys it is easy. But many journeys can be done multiple ways, and depending on which route you take, that will change if your are having a BoJ or if you have actually overrode and should be charged extra.

The real problem is the staff. Gateline rules are great for the simple stuff, and then staff should be able to fill in the rest. If the staff aren't trained, or do not accept the rules, then that is the real failing.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page