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Author Topic: Confusing Automated Announcements  (Read 718 times)
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« on: August 29, 2018, 10:30:21 pm »

On many occasions, a timetabled service has failed for one reason or other and has been replaced further down the line with another set running in the same path, but under a different headcode. The resulting automated announcement creating much confusion and questions of the platform staff......
"We regret to announce that the 12:04 service to Plymouth has been cancelled....
Passengers for Totnes and Plymouth, your next available service is the 12:04 service to Plymouth"

How many times have you looked at the CIS on the platform, to see that your service has been cancelled; tried to find the next available service and missed the fact that your train is running after all?
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