Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
 today - Acton Depot open weekend
today - Somersts Festival of Transport
tomorrow - Somerset Consultation closes
24/09/2018 - Bus consultation closes
24/09/2018 - RCTS / Windsor & Maidenhead
28/09/2018 - Ask a stupid question day
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail News GWR co. site Site Style 1 2 3 4 Chat on off
September 22, 2018, 06:26:16 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[135] Walking Britain's Lost Railways
[67] Great Western Railway: on-board catering, buffets, Travelling ...
[65] Another Bristol Parkway Closure - for three weeks
[49] Hydrogen Trains
[48] Channel 5 series - Paddington Station 24/7, starting 11 Septem...
[46] Intercity Express Train (IET) failure, near Exeter, 13 Septemb...
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Charges  (Read 274 times)
the void
Full Member
***
Posts: 97


View Profile
« on: September 14, 2018, 12:35:20 pm »

https://www.independent.co.uk/news/uk/home-news/arriva-trains-wales-customers-lost-wallet-property-charges-a8536946.html

Interesting discussion about legality in the comments section.

The fees that ATW refer to in the article are set by Rail Delivery Group and they are the maximum amount that TOCs can charge for handling different items of lost property. The TOC is also allowed to charge an additional fee for storage of 1 per day, up to a maximum of 25.

Also stated in the guidelines "Where it is an Operator's policy to charge, items of cash will be subject to an administration charge of 2 minimum or 10% of the amount found, up to a maximum of 10"

The article fails to mention that the 10% admin fee is limited to 10.

Incidentally, GWR opt to levy no charges for the storage and handling of lost property, and no admin fees are applied when returning cash.  All associated costs relating to lost property are absorbed by the company.
Logged
IndustryInsider
Hero Member
*****
Posts: 6653


View Profile
« Reply #1 on: September 14, 2018, 12:50:43 pm »

Well done GWR for not charging any fees.  Though personally if I were to lose an item of importance to me I would have no issue paying a small handling fee to be reunited with it.
Logged

To view my cab run over the new Reading Viaduct as well as a relief line cab ride at Reading just after Platforms 12-15 opened and my 'before and after' video comparison of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/1
ChrisB
Transport Scholar
Hero Member
******
Posts: 9627


View Profile Email
« Reply #2 on: September 14, 2018, 02:15:32 pm »

I have no problem with this scale of fees - the highest fee for a laptop/tablet is 30 plus storage fee (if any).
It the owner's responsibility to remember their belongings.....you only have yourself to blame (which is why I think people complain about the fees)
Logged
bobm
Administrator
Hero Member
*****
Posts: 6907



View Profile
« Reply #3 on: September 14, 2018, 02:27:54 pm »

Having seen behind the scenes at the lost property office at Bristol Temple Meads it is amazing the lengths the staff go to get stuff back to their owners.

They put phones on charge to see if they receive a call from anyone who can identify the owner for example.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 9627


View Profile Email
« Reply #4 on: September 14, 2018, 02:31:40 pm »

Having read the BBC report, I note the complaint is over the fee that relates to taking 10% of any cash recovered.

It costs exactly the same to recover a wallet with 5 in it as it does with 85 in it....that it seems like a 'fine' is a valid point, I feel. Should be a fixed fee frankly, regardless of amount recovered
Logged
PhilWakely
Transport Scholar
Hero Member
******
Posts: 900


View Profile
« Reply #5 on: September 14, 2018, 08:36:30 pm »

It appears that ATW has climbed down and changed its policy 'with immediate effect'.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants