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Great Western Coffee Shop > All across the Great Western territory > Fare's Fair > Error when buying online at GWR.com
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Author Topic: Error when buying online at GWR.com  (Read 1454 times)
Surrey 455
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« on: November 19, 2018, 10:05:48 »
On three occasions I have recently booked tickets on my PC and after waiting, have received the following message on what should be the confirmation screen:

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We've encountered problems during the payment of your tickets. Please try again, or contact us for further support.

On the first occasion I had already started re-inputting the details and was almost near the end when I heard an incoming email alert on my phone. This email showed my booking confirmation reference. On the next two occasions the same message was received and I waited for email confirmation, which I got.

This is a poor error message. I don't know what triggers it but I am sure that many people are unnecessarily paying twice.
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patch38
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« Reply #1 on: November 19, 2018, 10:09:10 »
Which browser are you using? I have often had issues with gwr.com on my default browser (Firefox) whereas Chrome seems to work fine.
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ChrisB
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« Reply #2 on: November 23, 2018, 11:10:09 »
doesn't matter, assuming the browser is up to date....should work on all major browsers!
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patch38
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« Reply #3 on: November 23, 2018, 12:02:03 »
Shouldn't matter but I can assure you that Firefox is current (63.0.3) but I still frequently get 'funnies' with GWR▸ (Great Western Railway) ticketing. Usually dialogue boxes that won't close and won't let me back to the main page. Chrome on the same machine - faultless. Hmm... Huh
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ChrisB
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« Reply #4 on: November 23, 2018, 12:15:54 »
Exactly - GWR▸ (Great Western Railway) should be supporting ALL major browsers
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Surrey 455
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« Reply #5 on: November 25, 2018, 14:45:18 »
Quote from: patch38 on November 19, 2018, 10:09:10
Which browser are you using? I have often had issues with gwr.com on my default browser (Firefox) whereas Chrome seems to work fine.

I use Chrome.
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