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Author Topic: New Delay Repay code of practice  (Read 2187 times)
stuving
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« on: December 20, 2021, 04:39:33 pm »

The ORR» (Office of Rail and Road formerly Office of Rail Regulation - about) held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.

The ORR page on this contains the CoP itself, as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages.
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jamestheredengine
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« Reply #1 on: December 20, 2021, 09:14:29 pm »

The ORR» (Office of Rail and Road formerly Office of Rail Regulation - about) held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.

The ORR page on this contains the CoP itself, as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages.
Disappointing that there isn't a provision for treating the delay caused by half-length trains as half of the interval to the next full-length train.
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