Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About
Waterloo Campaign
Stay at home or local if you can
No recent travel & transport from BBC stories as at 02:55 24 Jan 2022
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 28/01/22 - FOSBR AGM - ONLINE
29/01/22 - National Bus Meetings
04/02/22 - Call for Evidence GBR closes
04/02/22 - SMK award entries close

On this day
24th Jan (2007)
Hansard on First Great Western (link)

Train RunningCancelled
07:24 Worcester Shrub Hill to London Paddington
Short Run
05:25 Maidenhead to Marlow
08:56 Marlow to Maidenhead
09:34 Maidenhead to Marlow
10:00 Marlow to Maidenhead
10:34 Maidenhead to Marlow
11:00 Marlow to Maidenhead
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
January 24, 2022, 03:01:17 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[121] Red and white- tax changes on fossil fuel - Agriculture, road ...
[67] Infrastructure problems in Thames Valley causing disruption el...
[64] OTD - 23rd January (1947) - Start of the big freeze
[50] Trains told to get rid of torrent of 'Tannoy spam'
[46] Night Riviera to be reduced for eight weeks due to engineering...
[41] Brighton Belle - rebirth thread
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Railvoice  (Read 4895 times)
Lee
Global Moderator
Hero Member
*****
Posts: 7518


GBR - The Emperor's New Rail Network


View Profile WWW
« on: February 02, 2007, 03:26:48 pm »

Your opportunity to send a complaint about your railway journey (link below.)
http://www.railvoice.co.uk/
Logged

Vous devez ĂȘtre impitoyable, parce que ces gens sont des salauds - https://looka.com/s/78722877
grahame
Administrator
Hero Member
*****
Posts: 35462



View Profile WWW Email
« Reply #1 on: February 04, 2007, 08:47:42 am »

Thanks, Lee .... I note that compaints entered on that site ARE forwarded to the relevant train companies.

In terms of letting people know when you feel something's gone wrong, we have ...

* Groups such as ours, Railvoice and others who can pass things on
* Customer services at the individual train companies
* Directors and managers directly at the train companies
* Directors of the train operating company's parent organsation
* Department for Transport (I feel a who's who coming up!)
* Office of the Rail Regulator
* Passenger Focus
* The railway, local and natonal press
* Your MP (Member of Parliament).

Each tends to have its own specifics in terms of what effect it can have, whether you're looking to sort out an individual case, how much clout  you have. 

It's probably a very good thing that there's no single place for these inputs, but - my goodness - which to use in which case?
« Last Edit: February 04, 2007, 08:55:36 am by grahame » Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page