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Author Topic: Passengers trapped on train for over 6 hours  (Read 741 times)
froome
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« on: December 03, 2018, 09:26:19 pm »

This apparently happened today just outside of Gloucester on a Cross Country service heading towards Bristol, which hit a deer. I can't find anything posted about it here, which is very surprising. The news stories say it happened at about 10am, and passengers were left 'without heating, food, toilets or electricity' for over 6 hours until the train was finally brought back to Gloucester.
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grahame
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« Reply #1 on: December 03, 2018, 10:08:59 pm »

This apparently happened today just outside of Gloucester on a Cross Country service heading towards Bristol, which hit a deer. I can't find anything posted about it here, which is very surprising. The news stories say it happened at about 10am, and passengers were left 'without heating, food, toilets or electricity' for over 6 hours until the train was finally brought back to Gloucester.

It did get reported to the extent that the knock-on caused a couple of TransWilts services to be cancelled!!
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phile
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« Reply #2 on: December 03, 2018, 10:53:48 pm »

Believed to be a herd rather than a lone deer.     When assistance was obtained by the following Voyager took time to build up air and then problems due to crossovers not working. Unfortunately, the train following was a GWR Turbo which had to be disposed of before the assistance could reach the failed train.
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grahame
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« Reply #3 on: December 03, 2018, 11:52:05 pm »

https://www.gloucestershirelive.co.uk/news/gloucester-news/delays-train-gloucester-bristol-stuck-2287235

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A spokesman for CrossCountry trains said: “At around 10am today our 07.05 service travelling from Manchester to Bristol stuck a deer on the railway in Gloucestershire between Cam and Dursley and Yate.

“The impact resulted in all onboard systems failing and the train unable to move. Regrettably, it wasn’t until 4pm that the train could be moved to Gloucester where arrangements were made for the customers to complete their journey. We have taken the details of everyone on board this train and will be in touch to discuss compensation.

“During the incident trains travelling northwards were unaffected, while southbound trains were diverted via Swindon. We are asking anyone delayed by more than 30 minutes because of this to get in touch with our customer relations team.”

While CrossCountry trains did offer compensation those travelling on Great Western Trains wouldn't be.

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I'm so sorry about this delay, which was due to animals on the line. I'm afraid we don't offer compensation when the delay was outside of our control, and I appreciate that will be disappointing to hear - Jo
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rogerw
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« Reply #4 on: December 04, 2018, 08:08:38 am »

https://www.gloucestershirelive.co.uk/news/gloucester-news/delays-train-gloucester-bristol-stuck-2287235

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While CrossCountry trains did offer compensation those travelling on Great Western Trains wouldn't be.

@GWRHelp
I'm so sorry about this delay, which was due to animals on the line. I'm afraid we don't offer compensation when the delay was outside of our control, and I appreciate that will be disappointing to hear - Jo

I suspect that GWR might be on somewhat dodgy ground there
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ChrisB
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« Reply #5 on: December 04, 2018, 11:18:38 am »

Depends how long it took to 'dispose' of their train. You might be right if their customers were delayed for the same length of time.
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Surrey 455
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« Reply #6 on: December 04, 2018, 10:42:34 pm »

Unfortunately, the train following was a GWR Turbo which had to be disposed of

Which bin do you put that in? Can it be recycled?
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bignosemac
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« Reply #7 on: December 05, 2018, 07:57:30 am »

GWR are on a sticky wicket refusing compensation

Not rescuing passengers for nearly six hours, causing delays to other services, is most definitely the fault of the industry.
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grahame
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« Reply #8 on: December 05, 2018, 08:02:05 am »

GWR are on a sticky wicket refusing compensation

Not rescuing passengers for nearly six hours, causing delays to other services, is most definitely the fault of the industry.

I was very surprised at the GWR tweet ... "Train hits deer" is an initial delay attribution to Network Rail as I understand it ("wildlife larger than a pheasant") - or is that just to do with larger birds?? 
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ChrisB
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« Reply #9 on: December 05, 2018, 11:49:38 am »

As is a suicide, but its outside the fault of the industry, as is this too
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LiskeardRich
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« Reply #10 on: December 05, 2018, 12:00:07 pm »

https://www.gloucestershirelive.co.uk/news/gloucester-news/delays-train-gloucester-bristol-stuck-2287235

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While CrossCountry trains did offer compensation those travelling on Great Western Trains wouldn't be.

@GWRHelp
I'm so sorry about this delay, which was due to animals on the line. I'm afraid we don't offer compensation when the delay was outside of our control, and I appreciate that will be disappointing to hear - Jo

I suspect that GWR might be on somewhat dodgy ground there

Something Crosscountry have always done well in my experience is compensation.
When I’ve been on their delayed services, onboard staff have always gone round proactively encouraging delay repay claims and handing out cards with how to claim details.
As deers don’t fly, presumably it entered through a damaged fence?
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bignosemac
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« Reply #11 on: December 05, 2018, 12:08:12 pm »

As is a suicide, but its outside the fault of the industry, as is this too

Perhaps it was a suicidal hind. Oh deer! Tongue
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Fourbee
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« Reply #12 on: December 05, 2018, 12:33:49 pm »

6 hours; reasonable care and skill under the consumer rights act?
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broadgage
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« Reply #13 on: December 11, 2018, 02:36:02 pm »

As is a suicide, but its outside the fault of the industry, as is this too

Suicides and animals are not comparable in my view.
If a person is determined to take their life, they can buy a ticket and walk of the platform end.
Animals by contrast can be kept out by suitable fencing, lack of suitable or properly maintained fencing is the responsibility of network rail, and therefore lack of same is the fault of the industry.

The only reasonable exceptions would seem to be if wild animals accessed the line via the public entrance and platform at a rural station, or via a level crossing.
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ChrisB
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« Reply #14 on: December 11, 2018, 02:51:19 pm »

Who's making any comparison? Only you, it seems.

I'm referring to the fact that both are the 'fault' of Network Rail, under the scheme delay attribution. For passenger compensation, both fall outside the rail industry's 'fault' & thus don't generally allow for payments under the scheme
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