Train Graphic
Great Western Passengers' Forum Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register and contribute [here] - it's free.
article index - [here]
 tomorrow - MidHants Auction
27/04/2019 - TransWilts AGM
27/04/2019 - Melksham to Swanage trip
28/04/2019 - Melksham to Seaton trip
02/05/2019 - WWRUG - Trowbridge
15/05/2019 - Community Rail in the City
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail news GWR co. site Site Style 1 2 3 4 Chat on off
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 19, 2019, 01:18:04 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[127] IET naming event Thursday 18 April 2019
[100] Climate change protests to target overground?
[93] My final ride on a full length HST?
[53] What sequence is this?
[49] South Western Railways says it wasn't to blame for blocking Fl...
[34] Crossrail - The Elizabeth Line - ongoing discussion, merged to...
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: 1 [2]
  Print  
Author Topic: Call / data centre response time  (Read 2735 times)
Clan Line
Sr. Member
****
Posts: 224



View Profile
« Reply #15 on: March 03, 2019, 11:14:49 am »

Capita got another mega raspberry blown in their direction 3 days ago:

https://www.parliament.uk/business/committees/committees-a-z/commons-select/public-accounts-committee/news-parliament-2017/capitas-contracts-with-the-ministry-of-defence-report-published-17-19/

I know someone who was employed by the MoD on Army recruiting. The MoD system was "old" - but it worked ! When they were transferred to Capita everyone in that office, bar one, took redundancy - Capita's reputation came before them....  The person who stayed was re-interviewed for a job which she had done for years by a "manager" who didn't know a soldier from a submarine !

The existing system tried as much as possible to assign a member of staff to each potential soldier - if Mr Would-be soldier 'phoned with a query on his application he knew that Mrs Smith would be dealing with his file. Capita replaced this with a glorified call centre; "your call is important to us"..." we are experiencing heavy demand at the moment"....."you can go to www.Army".   We all love that don't we ?? 
Just to make it even better the call centre was located in the middle of nowhere - so from the word go it was understaffed.   Still, Capita were probably happy with that as it kept the wage bill down - and they could "prove" that they were doing the job the Civil Service used to do with far fewer personnel.  Is it surprising that Army recruiting is in the dreadful state that it is now ?

I spent 23 years in the Royal Navy - if their recruiting system back in the 60s had been anything like the present shambolic Army system - I, too, wouldn't have bothered !
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants