You all seem pretty clued up about the minefield that is '
GWR▸ Compensation', so hoping someone can offer some advice on if my claim is worth pursuing?
I got the 8:30am train from Paddington to Bath on the 18/12..just outside of Chippenham, the train made an ominous sound as it drove over something,abruptly stopped, and stayed like that for the next 90 mins whilst they tried to fix the problem...
We were told the train hit an obstruction on the line that damaged the airlock..(fortunately we weren't sucked out into the void of space, just something boring to do with the brakes...), and had to wait for the onboard engineer to try fix, then for a mobile repair unit to come out to repair when unsuccessful.
The ticket cost £98.
I missed an important work pitch as a result.
I wanted a refund at the very least.
HOWEVER, GWR are saying that as it was an obstruction on the line, it is out of their control. Fair enough, although this was in the middle of open fields, so unless the local cows lobbed a shopping trolley on the line, it was either a chunk of a previous train, or something left from Network Rail work on the line.My argument was that whilst THAT wasn't their fault, getting the train repaired & mobile in a timely fashion was..plus I have no doubt that all subsequent delayed/cancelled trains were eligible for compensation, so why not mine?The cafe ran out of food and drink as people stocked up for the unknown delay, and the toilets all suffered as a result.Not the best journey..(although the view was at least kinda pretty, to be fair.) Do I have ANY rights? I know GWR don't have 'Delay/Repay', but being stuck for 115min seems pretty unreasonable. I'd be happy with a goodwill gesture at least, but just getting the standard dismissive reply..
Help?
