I think this reaction is symptomatic of the "jam tomorrow" stock responses GWR▸ have proffered over the last few years. Even though there are legitimate excuses that they can cite for the present situation, the public patience is equally legitimately running thin.
Hence I think why the
PR▸ person didn't particularly defend their position.
In reality though, we've got a spanking new load of
IET▸ 's, refurbished Turbos, the Pacers have gone, Filton Bank has been quadrupled, electrification, a load of resignalling and some helpful little bits and pieces like barcode tickets. Hardly neglect.
Presumably the next phase is for it all to bed in, to be followed by new timetables and the next round of improvements like Henbury.