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Author Topic: BBC Points West Tues 5th Feb 2019, Lead article on GWR customer satisfaction  (Read 932 times)
johnneyw
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« on: February 05, 2019, 01:43:21 pm »

It was the lead article on the 13.35 bulletin and I guess will lead, or at least feature, in the early evening edition.

Featured interview with GWR face at Parkway giving the usual "Not been good enough, problems identified, will be fixed but much to do and will take time". Worryingly, even the PR face didn't come over in a particularly optimistic manner.

https://www.bbc.co.uk/iplayer/episode/b0c1w0yz/bbc-points-west

Edit: Link added from BBC website, should be working for today at least.
« Last Edit: February 05, 2019, 02:41:26 pm by johnneyw » Logged

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« Reply #1 on: February 05, 2019, 07:41:41 pm »


https://www.bbc.co.uk/news/uk-wales-politics-47132948
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johnneyw
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« Reply #2 on: February 05, 2019, 08:45:09 pm »

I think this reaction is symptomatic of the "jam tomorrow" stock responses GWR have proffered over the last few years. Even though there are legitimate excuses that they can cite for the present situation, the public patience is equally legitimately running thin.
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« Reply #3 on: February 06, 2019, 11:39:28 am »

I think this reaction is symptomatic of the "jam tomorrow" stock responses GWR have proffered over the last few years. Even though there are legitimate excuses that they can cite for the present situation, the public patience is equally legitimately running thin.

Hence I think why the PR person didn't particularly defend their position.

In reality though, we've got a spanking new load of IET's, refurbished Turbos, the Pacers have gone, Filton Bank has been quadrupled, electrification, a load of resignalling  and some helpful little bits and pieces like barcode tickets. Hardly neglect.

Presumably the next phase is for it all to bed in, to be followed by new timetables and the next round of improvements like Henbury.

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bignosemac
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« Reply #4 on: February 06, 2019, 02:16:07 pm »

the Pacers have gone

Tell that to passengers on services between Exmouth and Paignton/Barnstaple.
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« Reply #5 on: February 06, 2019, 08:14:56 pm »

refurbished Turbos,

Have any been?
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« Reply #6 on: February 08, 2019, 12:43:26 pm »

And a lot of complaints are about the new IETs. It is not just me who criticises them.

The frequent short formations, the hard seats, often no reservations, unreliable toilets, and other downgrades are a frequent cause of complaints.
For years the "jam tomorrow" promises have featured IETs. They are now in use and have proved a disappointment to many.
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