Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 15:15 28 Mar 2024
- Man held over stabbing in front of train passengers
- How do I renew my UK passport and what is the 10-year rule?
- Jet2 launches first flight from Liverpool airport
* Easter travel warning as millions set to hit roads
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
28th Mar (1988)
Woman found murdered on Orpington to London train (*)

Train RunningCancelled
13:26 Weston-Super-Mare to London Paddington
13:28 Weymouth to Gloucester
15:10 Newquay to Par
15:14 Swindon to Westbury
15:16 London Paddington to Cardiff Central
15:30 Bristol Temple Meads to London Paddington
16:04 Bristol Temple Meads to Filton Abbey Wood
16:51 Filton Abbey Wood to Bristol Temple Meads
17:04 Bristol Temple Meads to Filton Abbey Wood
17:51 Filton Abbey Wood to Bristol Temple Meads
17:54 Cardiff Central to London Paddington
17:57 London Paddington to Worcester Foregate Street
19:33 London Paddington to Worcester Shrub Hill
20:56 Worcester Foregate Street to London Paddington
Short Run
11:23 Portsmouth Harbour to Cardiff Central
11:48 London Paddington to Carmarthen
12:03 London Paddington to Penzance
13:03 London Paddington to Plymouth
13:10 Gloucester to Weymouth
14:05 Salisbury to Bristol Temple Meads
15:10 Gloucester to Weymouth
15:23 Portsmouth Harbour to Cardiff Central
15:30 Cardiff Central to Portsmouth Harbour
16:19 Carmarthen to London Paddington
16:54 Cardiff Central to London Paddington
Delayed
10:04 London Paddington to Penzance
12:30 Cardiff Central to Portsmouth Harbour
13:57 Exmouth to Paignton
14:30 Cardiff Central to Portsmouth Harbour
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 28, 2024, 15:21:32 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[142] West Wiltshire Bus Changes April 2024
[80] would you like your own LIVE train station departure board?
[56] Return of the BRUTE?
[46] If not HS2 to Manchester, how will traffic be carried?
[43] Infrastructure problems in Thames Valley causing disruption el...
[34] Reversing Beeching - bring heritage and freight lines into the...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Excessing a season ticket - what's the price - how to do from a TVM  (Read 1990 times)
grahame
Administrator
Hero Member
*****
Posts: 40690



View Profile WWW Email
« on: February 26, 2019, 06:20:54 »

A scenario put and question set asked of me yesterday evening ... from a holder of a monthly season ticket from Swindon, route "via Melksham" to Trowbridge. He works varying shifts so that there are some occasions he has to travel via Bath Spa - not because he has any business there, but because the rail industry doesn't provide a direct service at a suitable time / without an "unreasonable" wait.

1. What should the excess fare be?   Are there differences peak and off peak?  Is it different I one direction to the other?  Can I be sold a single excess or do I have to buy a return?  I have been told "it's not policy to sell single excesses" by staff - what exactly does that mean and what are the implications?

2. If I arrive at Trowbridge after the ticket office is closed (13:00 yesterday due to staff shortage), how do I get my excess? I don't know how to do it on the TVM (Ticket Vending Machine), but staff on the train when asked were very rude to me when I asked (her) for an upgrade the other day telling me I should have done it before I boarded.  When the penalty fare rules change on 1st April saying I must have a valid ticket if there are ticket buying facilities at the station, does that mean I have to buy a whole new ticket if I can't get the ticket I need?  What if I want to excess I cash and the machine only takes cards?

Posting here / asking the question of our experts with permission of the enquirer ...

Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
paul7575
Transport Scholar
Hero Member
******
Posts: 5316


View Profile
« Reply #1 on: February 26, 2019, 10:10:53 »

In the general case, I believe there’s no mechanism for selling a special form of excess for a season.  You certainly can’t use a calculated daily rate pro-rata to the difference between a valid and not-valid season.   

That is, what you’ll be sold is the normal single or return ticket for the bit you aren’t already covered for.

Paul
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #2 on: February 26, 2019, 11:19:06 »

In this circumstance, I would most definitely get the answers *in writing*, such that the customer can carry it with them.

I would expect the answers to be -
single excess definitely available and it should be the difference between the two single prices. Rukes thye same for buying any ticket under penalty fare area rules - if you can using the payment option you want to use, you should; if you can't, it's available on the train at the first opportunity available.

Agree with the comment above re the price.
Logged
plymothian
Hero Member
*****
Posts: 822


View Profile
« Reply #3 on: March 01, 2019, 10:55:10 »

A missive was released today in the Weekly Retail Circular:
Quote
If a customer requests a single excess on a season ticket, always use a single ticket as the base ticket of which to apply the excess from.
[...]
Example 2:
Customer holds standard class monthly season from Swindon to Trowbridge via Melksham and wants to travel via Bath Spa in one direction only.  Charge the difference between a standard single (SDS) Swindon to Trowbridge bia Melksham, and a standard single (SDS) Swindon to Trownbridge via Bath Spa.
Logged

Please be aware that only the first 4 words of this post will be platformed on this message board.
grahame
Administrator
Hero Member
*****
Posts: 40690



View Profile WWW Email
« Reply #4 on: March 01, 2019, 11:21:38 »

A missive was released today in the Weekly Retail Circular:
Quote
If a customer requests a single excess on a season ticket, always use a single ticket as the base ticket of which to apply the excess from.
[...]
Example 2:
Customer holds standard class monthly season from Swindon to Trowbridge via Melksham and wants to travel via Bath Spa in one direction only.  Charge the difference between a standard single (SDS) Swindon to Trowbridge bia Melksham, and a standard single (SDS) Swindon to Trownbridge via Bath Spa.

Excellent ... know where that came from.   Grin ...
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
jamestheredengine
Transport Scholar
Hero Member
******
Posts: 301


View Profile
« Reply #5 on: March 01, 2019, 11:34:41 »

A missive was released today in the Weekly Retail Circular:
Quote
If a customer requests a single excess on a season ticket, always use a single ticket as the base ticket of which to apply the excess from.
[...]
Example 2:
Customer holds standard class monthly season from Swindon to Trowbridge via Melksham and wants to travel via Bath Spa in one direction only.  Charge the difference between a standard single (SDS) Swindon to Trowbridge bia Melksham, and a standard single (SDS) Swindon to Trownbridge via Bath Spa.

Does this work for upgrading to First Class as well? So if a customer holds a season from NTH to CYS (only available as Standard), and wants to go back from CDF» (Cardiff - next trains) in First Class (ideally on the 1825 on a Wednesday to get the "free" wine), then it should be £17.40 FOS minus £11.60 SOS equals £5.80. This would be very good value – seeing as the wine's usually £5, that's effectively an 80p upgrade.

And if I can do this, will the (TfW-operated) booking office at CDF have a copy of the weekly retail circular to be pointed to?
Logged

plymothian
Hero Member
*****
Posts: 822


View Profile
« Reply #6 on: March 01, 2019, 12:23:58 »

Quote
Example 1:
Customer holds a standard class monthly season from Reading to Paddington and wishes to upgrade to first class in one direction.  Charge the difference between a standard single (SDS) and a first class single (FDS).

Cardiff Central will have a copy of TfW version Weekly Retail Circular. 
The quotes are from GWR (Great Western Railway)'s WRC and the information comes from GWR's mangement, which should go to all TOCs (Train Operating Company) to put in their WRCs.  For example this week's GWR includes information regarding the Caledonian Sleeper.
Logged

Please be aware that only the first 4 words of this post will be platformed on this message board.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page