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Author Topic: Delay-repay. Also repays if you miss your bus because the train was late?  (Read 2136 times)
Fourbee
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« Reply #15 on: April 12, 2019, 11:01:17 am »

In the case of your journey on 7th April, I was wondering if the software might also have an issue with GPS week number roll-over. Did SWR by any chance also alter your date of travel to 22 August 1999?

My GWR claim yesterday had the date right (apart from the first one quoted being in American format; is it so hard to transpose the digits in an email even if you don't want to store it in UK format? Just gives the impression of sloppiness).
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rogerw
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« Reply #16 on: April 12, 2019, 11:16:11 am »

The date was correct as 7 April, just the travel time shown as 1115 instead of 1215
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rogerw
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« Reply #17 on: April 17, 2019, 08:24:44 pm »

Time for an update on my delay repay claims.  My appeal against the rejection by SWR has also been rejected, reason shown below
Thank you for your Delay Repay claim. We have checked the journey you have claimed for and we are unable to find a timetabled journey that matches your claim. Therefore, your claim has been rejected on this occasion.

If you still believe we’ve made the wrong decision or that you’ve given us the wrong information, then you will need to contact the Customer Relations team using the details provided below.


Two points to make from this. Firstly I travelled on the timetabled journey claimed so that it most certainly existed. If they cannot identify it they should ask further questions, not reject out of hand.  Secondly there was no information given below on how to contact the Customer Relations team.

The system is clearly not working as it should, particularly for Sunday travel and I will be contacting the general manager concerning this. 

On a happier note, my claim with GWR (for a Friday journey), submitted on 7th April was agreed today
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ChrisB
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« Reply #18 on: April 18, 2019, 10:23:54 am »

that needs escalating, with full explanation of what you believe are the facts.
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rogerw
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« Reply #19 on: April 18, 2019, 05:11:51 pm »

It will be. My first job tomorrow as I am busy all day today.
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