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Author Topic: A single site for helping resolve your travel issues - Resolver  (Read 8790 times)
grahame
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« on: April 21, 2019, 07:39:49 »

At https://www.resolver.co.uk/lp/travel

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"Having travel issues?  Let's get this sorted."

"When your holiday can't get off the ground, Resolver can help."

Popped up on my feed ... "A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com."

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How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs – just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

My own question - who pays for the service if it's free to the user?    Eight major company logos are shown on the front page, and I think they're the sponsors - by using template letters and having people think through their inputs before firing off,  I'm sure it helps in the initial filtration and qualification of complaints - simple things like getting the date and time of the train that's being grumbled about ...
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« Reply #1 on: April 21, 2019, 09:46:22 »

There is a downpage link to "Why we are free":
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How we generate revenue

We work with organisations that are focused on delivering a better experience for their customers. These organisations promote Resolver to their customers – giving them a simple, guided route to raise their complaint. This standardised process helps companies deal with complaints faster and more effectively. We also use the insight that we learn to help organisations improve their services. We never use any personal data, but use trends to help work out how organisations can improve. By doing this we can ensure we all receive better services.

But looking through their list of companies they can help you to complain to, even the ones with logos on Resolver's home page, they all seem to say: "Resolver is not affiliated to, linked with or otherwise endorsed by [e.g.] Great Western Railway. " Does that disclaimer allow "but is paid for"?
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Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
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