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Author Topic: A single site for helping resolve your travel issues - Resolver  (Read 1209 times)
grahame
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« on: April 21, 2019, 07:39:49 am »

At https://www.resolver.co.uk/lp/travel

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"Having travel issues?  Let's get this sorted."

"When your holiday can't get off the ground, Resolver can help."

Popped up on my feed ... "A completely free service recommended by Martin Lewis, founder of MoneySavingExpert.com."

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How does Resolver work?

Explains your rights to you

You'll find no legal jargon in our simple, comprehensive consumer rights sections. Our guidance is tailored specifically for every type of issue.

Helps you prepare your emails

We provide a wide range of flexible email templates for you to adapt to your needs just slot in the specific details for your case, and in a few short clicks your issue will be ready to go.

Creates a case file for you

Your case file is a secure online location for all important documents regarding your issue. You can upload photos, tickets, copies of receipts or external emails from before you raised your issue with Resolver.

My own question - who pays for the service if it's free to the user?    Eight major company logos are shown on the front page, and I think they're the sponsors - by using template letters and having people think through their inputs before firing off,  I'm sure it helps in the initial filtration and qualification of complaints - simple things like getting the date and time of the train that's being grumbled about ...
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Coffee Shop Admin, Vice Chair of Melksham Rail User Group, on the board of TravelWatch SouthWest and of RailFuture
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« Reply #1 on: April 21, 2019, 09:46:22 am »

There is a downpage link to "Why we are free":
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How we generate revenue

We work with organisations that are focused on delivering a better experience for their customers. These organisations promote Resolver to their customers giving them a simple, guided route to raise their complaint. This standardised process helps companies deal with complaints faster and more effectively. We also use the insight that we learn to help organisations improve their services. We never use any personal data, but use trends to help work out how organisations can improve. By doing this we can ensure we all receive better services.

But looking through their list of companies they can help you to complain to, even the ones with logos on Resolver's home page, they all seem to say: "Resolver is not affiliated to, linked with or otherwise endorsed by [e.g.] Great Western Railway. " Does that disclaimer allow "but is paid for"?
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