Have the TOC▸ been made to give you a penalty payment of say £80, for their mistake ?
Penalty payments should work both ways.
A nice idea, but if you look back through the thread you will see that
GWR▸ gave her a full refind of the fare paid, so in effect have cancelled the contract and already compensated her quite nicely.
However, there is an ironic twist to all this. I am due to arrive back at Heathrow from Cape Town on a Tuesday morning shortly.in the "dreaded peak." Not being happy with having to pay HEX full whack for a ticket to Paddington I looked around for ways around their policy.
Back in early January I got an Advance LHR to
PAD» ticket out of them,
WITH NO TIME RESTRICTION, for £7.50 and will buy whatever GWR ticket that is appropriate when I get to PAD. So it turns out that their arguing the toss about off peak ticket validity prior to 0930 has cost them £9.00 (their normal cut of amulti-TOC ticket with Railcard being £16.50)
They have also managed to get one very unhappy customer (despite yesterday's "win"), who will be doing all he can in future to target fare avoidance (rather than evasion) at HEX whenever he gets half a chance.
Funny old world, innit?