Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 14:15 29 Mar 2024
- Delays at Dover as millions begin Easter getaway
- Attempted murder charge after man stabbed on train
- KFC Nigeria sorry after disabled diner refused service
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
12:30 London Paddington to Weston-Super-Mare
13:15 London Paddington to Cardiff Central
13:48 Bedwyn to Newbury
14:12 Newbury to Bedwyn
14:19 Westbury to Swindon
14:57 Bedwyn to Newbury
15:14 Swindon to Westbury
15:22 Newbury to Bedwyn
15:28 Weston-Super-Mare to London Paddington
15:50 Bedwyn to Newbury
15:54 Cardiff Central to London Paddington
16:15 Newbury to Bedwyn
16:23 Westbury to Swindon
16:55 Bedwyn to Newbury
17:36 Swindon to Westbury
18:37 Westbury to Swindon
20:13 Swindon to Westbury
21:16 Westbury to Swindon
22:30 Swindon to Westbury
Short Run
10:55 Paignton to London Paddington
12:35 London Paddington to Exeter St Davids
13:10 Gloucester to Weymouth
13:42 Exeter St Davids to London Paddington
13:46 Bristol Temple Meads to Warminster
13:55 Paignton to London Paddington
14:36 London Paddington to Paignton
15:42 Exeter St Davids to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:36 London Paddington to Plymouth
19:04 Paignton to London Paddington
20:03 London Paddington to Plymouth
21:04 London Paddington to Plymouth
Delayed
09:10 Penzance to London Paddington
10:04 London Paddington to Penzance
10:20 Penzance to London Paddington
11:03 London Paddington to Plymouth
12:03 London Paddington to Penzance
12:15 Penzance to London Paddington
13:03 London Paddington to Plymouth
13:15 Plymouth to London Paddington
13:50 London Paddington to Great Malvern
14:03 London Paddington to Penzance
14:15 Penzance to London Paddington
15:03 London Paddington to Penzance
15:15 Plymouth to London Paddington
16:03 London Paddington to Penzance
16:15 Penzance to London Paddington
etc
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 14:17:02 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[153] 2024 - Service update and amendment log, Swindon <-> Westbury...
[97] Infrastructure problems in Thames Valley causing disruption el...
[53] Travel for free on the m2 metrobus - Bristol - 4,5,6 April 202...
[41] would you like your own LIVE train station departure board?
[38] West Wiltshire Bus Changes April 2024
[37] Reversing Beeching - bring heritage and freight lines into the...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: 1 [2]
  Print  
Author Topic: Seat Reservations turned on part way through journey  (Read 5307 times)
IndustryInsider
Data Manager
Hero Member
******
Posts: 10096


View Profile
« Reply #15 on: July 04, 2019, 11:50:10 »

I have a reservation today for coach E. There is no coach E on the train.

Then your ticket is invalid.  You must leave the train at the next station and wait for the next train that does have a Coach E.  Wink

More seriously though, is the seat reservation system working?  The seat reservation system recognises when a 9-car is used instead of a 10-car, and it should move First Class reservations in Coach E to the equivalent seat numbers in Coach K.  The TM(resolve) should advise people of this as in the olden days on HSTs (High Speed Train) when a coach was missing and reservations were moved to the 'unreserved' carriage.
« Last Edit: July 04, 2019, 12:25:21 by IndustryInsider » Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
TaplowGreen
Transport Scholar
Hero Member
******
Posts: 7750



View Profile
« Reply #16 on: July 04, 2019, 12:06:58 »

I have a reservation today for coach E. There is no coach E on the train.

Then your ticket is invalid.  You must leave the train at the next station and wait for the next train that does have a Coach E.  Wink

More seriously though, is the seat reservation system working?  The seat reservation system recognises when a 9-car is used instead of a 10-car, and it should move First Class reservations in Coach E to the equivalent coach numbers in Coach K.  The TM(resolve) should advise people of this as in the olden days on HSTs (High Speed Train) when a coach was missing and reservations were moved to the 'unreserved' carriage.

The reservation system was working but no, there was no mention of them being moved. That said, 1st class is only about 50% full. I think we're running about an hour late now.
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10096


View Profile
« Reply #17 on: July 04, 2019, 13:16:02 »

I think we're running about an hour late now.

Full refund for that part of the journey then.  Smiley
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
Sixty3Closure
Hero Member
*****
Posts: 501


View Profile
« Reply #18 on: July 04, 2019, 14:41:50 »

I had a similar experience on the Frome train when the reservations only came down after we'd left the station. It makes things difficult as often reservations are ditched if trains are running late or very quick turnaround (you'd hope the new system makes things easier). There was a bit of a heated argument before we left with a couple demanding someone move as they had the seat reserved and the occupant arguing there were no reservations which was true at that point.

Logged
bobm
Administrator
Hero Member
*****
Posts: 9810



View Profile
« Reply #19 on: July 04, 2019, 17:00:57 »

Yes, that one is booked to be a 5-car!

It is neither 5, 9 or 10 tonight.  16:36 London Paddington to Cheltenham Spa cancelled. This is due to train crew being delayed by service disruption.
Logged
Robin Summerhill
Transport Scholar
Hero Member
******
Posts: 1145


View Profile Email
« Reply #20 on: July 04, 2019, 17:27:04 »

Quote from: grahame
Quote from: IndustryInsider
I agree with most of that, Robin.  Though if you have a reserved seat as part of an advance ticket, then the rules state you should sit in that seat don't they?

I thought that the main reasoning behind it was that the seat reservation ticket was the only proof that the passenger had booked for that train. I'm not sure that having to sit in the specified seat is part of the deal ...

https://www.nationalrail.co.uk/times_fares/ticket_types/46546.aspx

Quote
Tickets are valid ONLY on the date and train service(s) shown on the ticket(s).

Where applicable, you must travel in the Class and reserved seat(s) shown on the ticket(s).

But whilst I have seen passengers being "kicked out" of seats so that people who've reserved can take the place they have booked, I have never seen any action being taken against people with advanced ticket seat reservations who've sat in a different and unreserved / unclaimed other seat.

Similarly I have never seen a passenger told to sit in the "right" seat either, but this looks to me like one of those rules that looks better on paper than in practical day-to-day operations.

Can you imagine what the media would have to say if they got hold of a story that somebody was told by an RPO that their ticket wasn't valid for that particular seat, although it was valid on that particular train, and tried to charge them again and issued a penalty fare?

I can...  Grin

Logged
rogerw
Global Moderator
Hero Member
*****
Posts: 1336



View Profile
« Reply #21 on: July 04, 2019, 17:54:06 »

I take the view that if the railway insists that you sit in the reserved seat they must guarantee that that seat will be available for you.  They don't do the latter so they cannot enforce the former (unfair contract terms?)
Logged

I like to travel.  It lets me feel I'm getting somewhere.
Robin Summerhill
Transport Scholar
Hero Member
******
Posts: 1145


View Profile Email
« Reply #22 on: July 04, 2019, 19:24:15 »

Quote from: rogerw
I take the view that if the railway insists that you sit in the reserved seat they must guarantee that that seat will be available for you.  They don't do the latter so they cannot enforce the former (unfair contract terms?)

And of course don't even think of going to the toilet - your ticket isn't valid in that seat... Wink
Logged
didcotdean
Transport Scholar
Hero Member
******
Posts: 1424


View Profile
« Reply #23 on: July 04, 2019, 20:25:37 »

Similarly I have never seen a passenger told to sit in the "right" seat either, but this looks to me like one of those rules that looks better on paper than in practical day-to-day operations.
The only time I have personally seen this in operation was way back when on a GNER (Great North Eastern Railways) train, although that operator seemed at times to me to specialise in punctiliousness.
Logged
Incider
Transport Scholar
Full Member
******
Posts: 98


View Profile
« Reply #24 on: July 05, 2019, 19:57:33 »

The seat reservations are pulled down once the headcode is loaded, if the crew load the headcode very close to departure time, it maybe that the reservations don’t display immediately.  If the signal is poor or interrupted and the SRS file doesn’t get pulled down, the TM(resolve) can try again and it if it does load then, this will be the reason for the display after departure.  Paddington is probably the worst place, if crews are late, if there are late set swaps etc.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: 1 [2]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page