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Author Topic: Welcome to "Meet the Managing Director"  (Read 10418 times)
GBM
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« Reply #45 on: September 08, 2019, 10:25:24 am »

Please ensure that the fatted calf is killed in an EU approved slaughterhouse, that the ear tag numbers are correctly recorded, and that proper hygiene procedures are followed regarding meat handling and cooking.
Consider also the carbon emissions of transporting the live animal, the carcass, and of the cooking process.

On animal welfare grounds, a free range fatted calf is preferable to one reared in a pen. The calf should only be moderately fat if the meat is to be enjoyable.
And don't forget to include your last inspection results, together with a link to the live CCTV recordings  Smiley
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ellendune
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« Reply #46 on: September 08, 2019, 12:29:22 pm »

Please ensure that the fatted calf is killed in an EU approved slaughterhouse ....

Just to be precise. The EU do not approve any slaughterhouses, they merely set the regulations, which together with the government's own regulations (yes we have additional regulations) are used by competent authorities in member states (in England, Wales and Northern Ireland this is the Food Standards Agency) use to approve such places. 
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CyclingSid
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« Reply #47 on: September 08, 2019, 02:20:24 pm »

We always have additional regulations. It has been said for a long time that we "gold plate" EU regulations, which might be part of the problem.
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Robin Summerhill
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« Reply #48 on: September 09, 2019, 10:10:41 am »

We always have additional regulations. It has been said for a long time that we "gold plate" EU regulations, which might be part of the problem.

There's no "might" about it...
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TaplowGreen
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« Reply #49 on: September 14, 2019, 04:05:58 pm »

………..another week goes by without questions, answers, or even an acknowledgement - I'm sure some of those who organised/moderated this event are aware, and I would hope they would at least have the courtesy to respond, unless of course the GWR model of communication/customer service is being followed in the spirit of the MD's participation?   Huh

The issues - and an apology - are due from the Coffee Shop end in this case.  Significant follow up - my estimate - during next week.   Currently with the moderator team;  some of us are widespread and on icky connections at the moment (personal story from me on that tomorrow morning) but still volunteering to run this place well above our unpay grade Wink

Another week gone by with no response - absolutely not directed at Graham, who quite rightly pointed out others were leading on this.

If someone could explain why cutting/pasting the questions/answers is proving so difficult it may be easier for the rest of us to understand the delay.

Almost 6 weeks on now, rather frustrating.
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broadgage
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« Reply #50 on: September 16, 2019, 07:11:07 pm »

It might be that there is not much more that we can ask Mr Hopwood.

1) Catering has already been enquired about and has been answered by "no way will GWR allow buffets" and by reassurances that the trolley service is already acceptable and will soon get even better, as was promised previously.

2) Short formations are probably "of the agenda" as the main cause thereof is the failure of the new DMUs to work reliably. Anyone can see the ongoing number of short formations, but discussions thereof by the MD might be prohibited by legal concerns.
The new timetable should help in this regard, not of course by increasing train lengths, but by re-branding single 5 car units as being "correct and as planned" and not as "short formed" The resultant overcrowding can then be blamed on increased passenger numbers, rather than on 5 car DMUs replacing full length inter-city trains.

3) The hard seats, could perhaps be talked about, but any such complaints are easily answered "as required by regulations"

4) Ongoing IET faults such as no reservations, defective toilets, squeaks, bumps, bangs and rattles, easily answered by "get used to it, it is called progress" Though Mr Hopwood would word it much more diplomatically.

5) Ongoing staff shortage , easily answered by a simple statement "we are actively working towards recruiting more staff"

6) Signaling and other infrastructure failures "down to network rail, not us"

7)Failure to electrify, as above.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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« Reply #51 on: September 16, 2019, 07:23:04 pm »

However there are a many other equally worthy subjects out there as well as your perennial favourites, Broadgage.
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broadgage
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« Reply #52 on: September 16, 2019, 07:33:37 pm »

However there are a many other equally worthy subjects out there as well as your perennial favourites, Broadgage.

I don't doubt it, but I suspect that most can answered by one of two standard replies, either,

"Not our problem, but our partners Hitachi/ network rail/ HMG/someone else  are working towards resolving this issue"

"We are working hard to further improve performance regarding this issue"
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
IndustryInsider
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« Reply #53 on: September 16, 2019, 07:46:37 pm »

I think you are being rather unfair on Mark Hopwood, who could easily have shut down the conversation with you about buffets a lot earlier with similar responses, but tried to explain and debate in an open and honest way - even if you didn’t like the answers.
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« Reply #54 on: September 16, 2019, 09:15:49 pm »

Moreover, it's been explained on a couple of occasions that the problem is not that GWR hasn't answered the questions, but that the mods dealing with it have not yet completed the work to prepare those answers for publication.  But that hasn't stopped broadgage take an  opportunity that wasn't there to steer the subject round to his favourite hobbyhorse.
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grahame
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« Reply #55 on: September 17, 2019, 01:29:59 am »

Ladies and Gentlemen ... a move forward to get questions not yet addressed answered via a fresh session, with it managed such that all new questions are timeously answered, is underway.  There's a thread started on this on "Frequent Posters" but the subject will be broached in public early next month. Good on GWR - on their instigation again.
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TaplowGreen
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« Reply #56 on: September 17, 2019, 05:53:15 am »

Ladies and Gentlemen ... a move forward to get questions not yet addressed answered via a fresh session, with it managed such that all new questions are timeously answered, is underway.  There's a thread started on this on "Frequent Posters" but the subject will be broached in public early next month. Good on GWR - on their instigation again.

Graham another session is one thing but it doesn't address the point being made here over several weeks - undertakings were given in respect of questions that weren't used as part of the session on 5th August, which haven't been met.

All that is being asked is for those questions that didn't make the cut to be published - ideally with, but if not without answers. I am baffled as to why this hasn't happened, but if someone would be good enough to articulate the apparent difficulty in doing so it would be enlightening.

You at least have engaged on this subject, the rest of the moderators who we were given to understand would be leading on this have been conspicuous by their absence/silence.
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Sixty3Closure
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« Reply #57 on: October 03, 2019, 04:30:45 pm »

And a mention in the GWR Customer Panel update

"You may have seen the online 'Meet the Managing Director' session we ran with the Great Western Coffee Shop Forum in August. Here is the link if you'd like to read it:* http://www.firstgreatwestern.info/coffeeshop/index.php?board=48.0

We will be working with the Coffee Shop to run a similar session again on 5 November, inviting their members to submit questions in advance and Mark Hopwood will be online between 1700-1800 to answer them.  The focus of this session will be on the timetable change.  If you’d like to participate, please sign up to the Coffee Shop by following this link: * http://www.firstgreatwestern.info/coffeeshop/index.php?action=register

We are working on providing an online platform for all members to engage with us and with each other and I’ll be in touch with more details about this very soon."

 
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You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

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