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Question: Which are the most important factors to YOU when you elect to travel by train?  (Voting closed: August 13, 2019, 02:14:21 pm)
Accessibility - 5 (1.4%)
Capacity of service - 41 (11.4%)
Catering - 7 (1.9%)
Cleanliness - 24 (6.7%)
Comfort and facilities at station - 13 (3.6%)
Comfort of train - 33 (9.2%)
Cost of use - 40 (11.1%)
Current and easy to find information - 16 (4.5%)
Facilities on train - 18 (5%)
Final Mile - getting to / from the stations - 10 (2.8%)
Frequency of service - 42 (11.7%)
Journey Duration - 29 (8.1%)
Nationalised or not - who operates the train - 1 (0.3%)
Professionalism of staff - 14 (3.9%)
Reliability of Service - 46 (12.8%)
Safety - 19 (5.3%)
Understandability of how to use the train - 1 (0.3%)
Total Voters: 58

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Author Topic: Which are the most important factors of a train journey to YOU?  (Read 4086 times)
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« Reply #15 on: August 13, 2019, 09:24:03 pm »

Catering   - 7 (1.9%)
I wonder how that compares with posts on here as a proportion of overall posts (excluding stuff like the Lighter Side).

You put me between a rock and a hard place if I try to answer that - ignore it and I'm not following up on a poll I started, but answer it and we're back on catering.

Accessibility and Catering are both parts of the "system" that don't apply to everyone - accessibility only to those in wheelchairs, pushchairs, heavy luggage, walking with difficulty and transporting owls around; catering only to those who's journeys are medium to long ... on a network where so many journeys are short.  I don't know what the figure for GWR is - but I recall the UK's average rail journey being just a bit over 20 mile and you ain't going to want to use a trolley, buffet or restaurant car on that ... and GWR has a mix of services unlike LNER.

I could (but am disinclined to) write a database query to weight votes in the poll based in proportion to the number of posts made by the voter in the last (say) 6 months ... and I would be pretty sure the relative proportions would change.  In other words, our I believe our poll better reflects the quieter majority of members rather than the noisy few of us who distort the appearance that postings give.  I will add ... the only "low response" item I voted for was "final mile" - the issue of getting to and from the station in the first place!

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, on the board of TravelWatch SouthWest and of RailFuture
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