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Author Topic: Meltdown - airline style!  (Read 500 times)
grahame
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« on: August 25, 2019, 10:18:30 am »

From The BBC

Lest we begin to think that the problems are TOC are having running the timetable they published are unique ... take a look at "the world's favourite airline" having a meltdown. 

Quote
British Airways passengers have expressed their anger at being unable to get through to the airline following the confusion over cancelled flights.

BA pilots are due to strike on 9, 10 and 27 September, but BA also told customers with tickets booked on other days that their flights were cancelled.

The company admitted on Saturday that it had told some passengers to rebook or get a refund by mistake.

BA said it had received nearly 40,000 calls and was working around the clock.

After initially sending one email informing customers of cancellations, BA then sent a second email to some people saying their flights would go ahead as planned.

But in the second email, passengers were not given a link to automatically rebook onto their original flight, meaning they had to contact BA directly.


Quote
In response to one passenger, BA said: "We're extremely sorry that you're having difficulties trying to rearrange your flights. Our teams have been working tirelessly to help as many of our customers as possible, in these unprecedented circumstances."

Some customers who were told their flights were not scrapped after all have been left confused about whether their decision to accept a refund has now been cancelled.

Others have complained that they have been left out of pocket.

Laura Gillespie, 48, from Perth, said she accepted a refund and booked new flights and trains after being told her flight from London to Edinburgh had been axed.

But she said BA now say they won't give a refund as the flight has not been cancelled.

"I've now got flights booked with two different airlines going to the same place and I'm £140 down. I know it's not a lot of money compared to some folk who have spent thousands but it's so annoying."
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broadgage
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« Reply #1 on: August 25, 2019, 12:28:30 pm »

A very poor performance indeed. Do GWR train BA staff, or is it the other way around.

At least most airline passengers can choose an alternative airline, and if they feel strongly enough can boycott BA in future.

Most rail travellers face a monopoly, or at best a duopoly and just have to accept what they are given. Or drive instead which will help increase climate change.
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A proper intercity train has a minimum of 8 coaches, gangwayed throughout, with first at one end, and a full sized buffet car between first and standard.
It has space for cycles, surfboards,luggage etc.
A 5 car DMU is not a proper inter-city train. The 5+5 and 9 car DMUs are almost as bad.
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