Train Graphic
Great Western Passengers' Forum [home] and [about]
from GWR - Travel with confidence
Forum in and beyond Coronavirus
DfT Covid Travel Advice
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 today - Railfuture Severnside - CANX
29/09/20 - Tuesday Club - ONLINE
03/10/20 - RailFuture Annual - ONLINE
09/10/20 - Travelwach Southwest
Random Image
Train Running Polls Acronyms/Abbreviations Station Comparator Rail news GWR co. site Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
September 26, 2020, 03:12:00 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[130] Journeys between places with similar names
[125] AZTEC Tickets - sorting out the ticket barriers
[75] lack of rail scenes in modern day films
[68] Older types of fluorescent lamp now hard to find.
[36] Newhaven Marine. Closure consultation, January 2020.
[29] Low pressure sodium lamps now hard to find.
News: A forum for passengers ... with input from rail professionals welcomed too
   Home   Help Search Calendar Login Register  
Pages: [1]
Author Topic: New measure of reliability (and a question about how it can be improved)  (Read 5810 times)
Hero Member
Posts: 30660

View Profile WWW Email
« on: September 23, 2019, 08:58:32 pm »

From Ian Visits

The reports of how many trains arrive on time are to be shaken up, and the result could be to make train reliability appear to drop drastically.

At the moment, trains are deemed to be late if they arrive more than 5 or 10 minutes late, depending on the type of service. It’s now been agreed that the late running reports will calculate lateness to within the minute.

The new-style report from the Rail Regulator (ORR) shows that 64.7% of stations were arrived at on time in the year to June 2019. That compared to a train punctuality score of 85.9% in the same period a year ago, but that was based on the older scoring method, which gave trains a lot more time to arrive before reporting as late for duty.


Detailed information on the causes of train delays is also included in the report for the first time, providing greater accountability into the problems on the railway.

The latest figures also show that 2.8% of trains were cancelled in the last year, down 0.1pp from the previous year.

More than half of all cancellations were down to train operating companies, for reasons such as a train fault, while 27.8% of cancellations were down to Network Rail operations and infrastructure such as track and signalling faults. 17.1% were caused by issues such as severe weather and trespassers.

In the south-east England region, the train operator performance scores were:

83.2% – c2c
82.0% – Heathrow Express
76.7% – TfL Rail
70.9% – Govia Thameslink Railway
70.6% – London Overground
68.8% – Southeastern
68.5% – Chiltern Railways
66.6% – Greater Anglia
63.5% – Great Western Railway
59.7% – South Western Railway
45.5% – Virgin Trains West Coast
41.0% – London North Eastern Railway

I suspect this might be well merged with other topics - other mods, please feel free - I have VERY limited access

2.8% cancellation?  I'm jealous!  Would love to see it under 4% at Melksham and we could then start rebuilding trust in a more reliable system.   Lisa asked me if any of the staff ex Thomas Cook cabin staff could be employed as train managers ... or even drivers.

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page