Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 12:55 29 Mar 2024
* Delays at Dover as millions begin Easter getaway
- Attempted murder charge after man stabbed on train
- KFC Nigeria sorry after disabled diner refused service
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
09:30 Weymouth to Gloucester
12:17 Westbury to Swindon
12:30 London Paddington to Weston-Super-Mare
12:52 Bedwyn to Newbury
13:15 Swindon to Westbury
13:15 London Paddington to Cardiff Central
13:21 Newbury to Bedwyn
13:48 Bedwyn to Newbury
14:12 Newbury to Bedwyn
14:15 London Paddington to Cardiff Central
14:19 Westbury to Swindon
14:57 Bedwyn to Newbury
15:14 Swindon to Westbury
15:22 Newbury to Bedwyn
15:28 Weston-Super-Mare to London Paddington
15:50 Bedwyn to Newbury
15:54 Cardiff Central to London Paddington
16:15 Newbury to Bedwyn
16:23 Westbury to Swindon
16:54 Cardiff Central to London Paddington
16:55 Bedwyn to Newbury
17:36 Swindon to Westbury
18:37 Westbury to Swindon
20:13 Swindon to Westbury
21:16 Westbury to Swindon
22:30 Swindon to Westbury
Short Run
09:37 London Paddington to Paignton
10:35 London Paddington to Exeter St Davids
10:55 Paignton to London Paddington
12:35 London Paddington to Exeter St Davids
13:10 Gloucester to Weymouth
13:42 Exeter St Davids to London Paddington
13:55 Paignton to London Paddington
14:36 London Paddington to Paignton
15:42 Exeter St Davids to London Paddington
16:35 London Paddington to Plymouth
16:50 Plymouth to London Paddington
17:03 London Paddington to Penzance
17:36 London Paddington to Plymouth
18:03 London Paddington to Penzance
18:36 London Paddington to Plymouth
19:04 Paignton to London Paddington
20:03 London Paddington to Plymouth
21:04 London Paddington to Plymouth
Delayed
08:03 London Paddington to Penzance
08:15 Penzance to London Paddington
09:10 Penzance to London Paddington
10:04 London Paddington to Penzance
10:20 Penzance to London Paddington
11:03 London Paddington to Plymouth
12:03 London Paddington to Penzance
12:15 Penzance to London Paddington
13:03 London Paddington to Plymouth
13:15 Plymouth to London Paddington
14:03 London Paddington to Penzance
etc
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 13:05:59 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[153] 2024 - Service update and amendment log, Swindon <-> Westbury...
[97] Infrastructure problems in Thames Valley causing disruption el...
[53] Travel for free on the m2 metrobus - Bristol - 4,5,6 April 202...
[41] would you like your own LIVE train station departure board?
[38] West Wiltshire Bus Changes April 2024
[37] Reversing Beeching - bring heritage and freight lines into the...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Linked Events
  • GWR Customer Panel, Cardiff: October 23, 2019
  • GWR Customer Panel - Bristol: November 14, 2019
  • GWR Customer Panel, Plymouth: November 25, 2019
Pages: [1] 2
  Print  
Author Topic: GWR Customer panel meetings - Bristol, Cardiff and Plymouth, Autumn 2019  (Read 10838 times)
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« on: October 05, 2019, 10:11:08 »

From GWR (Great Western Railway) - customer panel.

Quote
You may already be aware of the upcoming timetable change from 15 December.  You can find out more about the changes, plan your journey and sign up for updates at * gwr.com/timetable2019
 
We have been working on a number of events to increase awareness and understanding of the timetable change and I would like to invite you to join us.  Customer Panel meetings are scheduled for the dates, times and locations below.
 
Monday 14 October 1830-2030, Bristol
Wednesday 23 October 1830-2030, Cardiff
Monday 25 November 1830-2030, Plymouth
 
If you would like to join one of these meetings, please confirm your attendance by filling out this short form - * https://www.surveymonkey.co.uk/r/2738X9V

Spaces are limited and will be allocated on a first come first served basis.

See also (other thread to be added) for our own Meet the Manager session on 5th November and a series of "Meet the team" meetings at stations across the GWR area.
« Last Edit: October 14, 2019, 10:35:24 by grahame » Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #1 on: October 05, 2019, 10:16:15 »

Are these open to all GWR (Great Western Railway) customers or just members of each Panel?
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #2 on: October 05, 2019, 10:48:35 »

Are these open to all GWR (Great Western Railway) customers or just members of each Panel?

The old customer panels were comprised of passengers representing a cluster of stations - but that has now moved on panels formed a while back of a far wider range of people who expressed an interest - the circulation list of the email from which I have quoted is a wide one, and now just the few dozen it would have been for the old panels.

I am pretty sure (can check next week) that newcomers would be welcome - and if any members here send me a personal message I can certainly make an introduction.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #3 on: October 14, 2019, 10:34:59 »

This evening's Bristol meeting POSTPONED to 14th November (same day number, new month). Sorry about the late forum notice - just going through emails from late last week.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
Western Pathfinder
Global Moderator
Hero Member
*****
Posts: 1528



View Profile
« Reply #4 on: November 15, 2019, 09:54:12 »

The  rescheduled meeting took place at Bristol last night ,and was a small gathering compared to previous events, however it afforded the opportunity for a good number of questions and mostly the answers were favourable,lots of talk of the new timetable ,as was expected,and lots of engineering work and possessions to come.
Some new faces and some all ready known Good to see BobM.
Logged
RailCornwall
Hero Member
*****
Posts: 642


View Profile
« Reply #5 on: November 18, 2019, 18:28:11 »

Off to the Plymouth one, a week tonight.

Looking forward to a mooch around the shops in the afternoon beforehand.
Logged
bobm
Administrator
Hero Member
*****
Posts: 9810



View Profile
« Reply #6 on: November 18, 2019, 21:05:34 »

See you there!
Logged
AMLAG
Sr. Member
****
Posts: 227


View Profile
« Reply #7 on: November 19, 2019, 09:31:20 »


It is unfortunate that the forthcoming Plymouth meeting has been moved even further away from Plymouth Railway Station, to beyond the previous meeting location of the University.
The new location at Jury's Inn is nearly a mile from the station.
Surely a room at Plymouth Station or in the adjacent Inter City Houes tower block could have  have been found and at a considerable cost reduction to First GW (Great Western) / its unhappy shareholders.

However some might say the further the meeting is from a railway station the less chance there is of rail passengers expressing their views on the poor recent performance,
of in particular, branch line services in Cornwall.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12334


View Profile Email
« Reply #8 on: November 19, 2019, 09:36:01 »

Anyone seen any meeting arranged in the Thames Valley / East of Bristol yet?
Logged
grahame
Administrator
Hero Member
*****
Posts: 40692



View Profile WWW Email
« Reply #9 on: November 23, 2019, 07:08:22 »

Anyone seen any meeting arranged in the Thames Valley / East of Bristol yet?

No, but GWR (Great Western Railway) tweeting that some places still available in Plymouth

Quote
We still have some spaces left for our Customer Panel meeting in Plymouth on Monday 25 November 18:30-20:30. If you're interested in joining, please register here surveymonkey.co.uk/r/NR2WL9G

Thank you to the member who alerted me of this
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
SandTEngineer
Hero Member
*****
Posts: 3485


View Profile
« Reply #10 on: November 23, 2019, 09:10:28 »

Anyone seen any meeting arranged in the Thames Valley / East of Bristol yet?

No, but GWR (Great Western Railway) tweeting that some places still available in Plymouth

Quote
We still have some spaces left for our Customer Panel meeting in Plymouth on Monday 25 November 18:30-20:30. If you're interested in joining, please register here surveymonkey.co.uk/r/NR2WL9G

Thank you to the member who alerted me of this

I'll try and make it as the Plymouth meeting is on my doorstep (as they say).
Logged
AMLAG
Sr. Member
****
Posts: 227


View Profile
« Reply #11 on: November 26, 2019, 17:46:56 »


It would be good to hear a report of numbers attending and highlights of this Plymouth meeting; not least (hopefully) some reassurances from the GW (Great Western) TOC (Train Operating Company) that the current all too often unreliable and unpunctual rail service in the South West, in particular on the several branch lines, is receiving the Senior Management attention it deserves.
Logged
bobm
Administrator
Hero Member
*****
Posts: 9810



View Profile
« Reply #12 on: November 26, 2019, 20:32:09 »

My apologies - I was there but have been beset by domestic issues (disobedient boiler) and work problems today. 

Will try to post in the morning. 
Logged
SandTEngineer
Hero Member
*****
Posts: 3485


View Profile
« Reply #13 on: November 26, 2019, 20:38:16 »


It would be good to hear a report of numbers attending and highlights of this Plymouth meeting; not least (hopefully) some reassurances from the GW (Great Western) TOC (Train Operating Company) that the current all too often unreliable and unpunctual rail service in the South West, in particular on the several branch lines, is receiving the Senior Management attention it deserves.
I didn't make it the end so too await Bobm's report.
Logged
bobm
Administrator
Hero Member
*****
Posts: 9810



View Profile
« Reply #14 on: November 27, 2019, 12:08:48 »

The Plymouth meeting was better attended than Bristol with around a dozen on hand to hear from Mark Hopwood and other senior managers.

An outline of the new timetable was given along with notes of things which have come out of feedback and will be looked at in the May timetable.   Among them more early morning trains stopping at Totnes and a better service for Saltash at weekends.

The reliability of the fleet was raised.  IETs (Intercity Express Train) are to get a software upgrade starting this weekend to improve seat reservations and other issues.  The standard of internal and external cleaning of IETs has been raised with Hitachi and improvements sought.

Another Castle class 2+4 is due before Christmas with the final two due in the new year.

The Pacers will stay until May but will be coupled to 150s in service so that disabled toilets and other requirements are met.

The arrangements for the trolley service in 9 car IETs is being looked at.  Either extra staff will be used or make better use of the first class host to speed up the service which can take a while with only one trolley for the whole train.  The reliability of urns has been raised with Hitachi.    Thought is also being given to hot food provision but the priority is to get the basic service right first. 
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1] 2
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page