GWR Customer panel meetings - Bristol, Cardiff and Plymouth, Autumn 2019

[whole diary]

[bobm]

Anyone seen any meeting arranged in the Thames Valley / East of Bristol yet?

Apparently there was one at Paddington earlier in the year.  I missed it too.

The plan is to hold another three in the same venues in the early part of next year after the timetable change. 

[RailCornwall]

Plymouth was very worthwhile, I found most of the content familiar yet some nuggets emerged. The dispensation of work across the maintenance depots led me to wonder whether GWR^▸ (Great Western Railway) needs to hold at least one spare branchline set, if available, in Cornwall especially in the Summer period. The catering argument disappointed. At least surfboards didn't get mentioned.

I was happy to raise the issue of overzealous passenger marshalling at St. Erth, which needs addressing before next Summer's peak.

I shall if invited be pleased to attend a subsequent event. As for the venue, it was fine. Holding it on Railway property has been mentioned, I feel that this would be counter productive. A neutral venue really is best for this kind of thing, it discourages complacency by the organiser and puts the invited audience at ease.

Maybe too much information was jammed in, the operational performance section could have been condensed. The published prime intention of the event, the December timetable change could have benefitted with some of the time transferred across.