Train Graphic
Great Western Passengers' Forum
GWR advice during Coronavirus
Coffee Shop during Coronavirus
Please - Do NOT travel unless you have to!
Great Western Coffee Shop - [home] and [about]
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 tomorrow - World Environment Day
tomorrow - shared & sustainable ONLINE
09/06/2020 - Tuesday Club - ONLINE
10/06/2020 - MRUG meeting - ONLINE
Random Image
Train Running @GWR Twitter Acronyms/Abbreviations Station Comparator Rail news GWR co. site Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
June 04, 2020, 09:57:46 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[233] Planning for restoration of services
[50] Fares - down to get passengers but then bounce up?
[35] Went for a walk this afternoon....................
[28] Scrapping HSTs instead of relieving voyagers
[19] ITV west news reporting of a "FULL UP" app
[18] Gloucester to Hereford via Ross on Wye
News: A forum for passengers ... with input from rail professionals welcomed too
   Home   Help Search Calendar Login Register  
Pages: 1 [2]
Author Topic: How to get reimbursed after being overcharged?  (Read 3987 times)
Global Moderator
Hero Member
Posts: 5493

View Profile
« Reply #15 on: November 09, 2019, 06:09:07 pm »

As I understand it there is a problem at the "Nectar end" adding points from anyone other than Sainsburys just now.

GWR's "customer service" however has been a bad joke for a number of years in respect of ridiculously late correspondence, inaccurate/inconsistent advice, delays and promises not kept.

Keep at it - in my experience emailing Hopwood directly provokes a swifter (and more generous!) result, even if only to make you go away!  Smiley
Thanks for letting me know regards issues with Nectar points being added to Nectar accounts TG.

This goes back to a number of bookings I made on the GWR website at the start of October at the same time making bookings on the LNER website where Nectar points were immediately added to my account.

Begs the question if other customers who use the GWR website to book tickets are also affected by this and donít even know it. Okay, so Nectar points arenít really worth much by themselves, but when they start to add up they can be useful.

As for GWR Customer Services, I donít enjoy having to get in contact with them as I find them very robotic with cut and paste responses and having to deal with a different person every time you reply to one of their emails and having to wait another week for a reply. Fine if itís a simple delay repay claim, but anything outside of that you feel that dealing with a brick wall would be easier and less stressful.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: 1 [2]
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page