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Author Topic: GWR online ticket sales now thinks all trains from Didcot Parkway are off-peak  (Read 1547 times)
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« on: November 11, 2019, 09:52:15 am »

Hello. On Sunday evening I bought a ticket from Didcot Parkway to Paddington for the 6:48 am train on Monday morning. The website sold me on off-peak ticket for £27. Seemed a bit weird: i'd have thought that 6:48am on a Monday morning was about as Peak as you can get, but the mobile ticket clearly had that train time written on it (although it threw an error when I tried to reserve a seat).

I rolled up at the ticket barriers, and they wouldn't open. The guy on the gate wouldn't let me through, since I only had an off-peak ticket which wasn't valid. So the GWR web site sold me an invalid ticket. There were other people at the barriers having the same problem. I bought a new ticket to complete my journey, and called GWR web sales afterwards - the guy on the phone says that all his systems indicate indicate that journey is off-peak, and my ticket should have been valid. But he did agree to refund my £27.

I've just looked now for Friday trains out of London. Website saying off-peak tickets are valid on every train, although I know for a fact some trains are peak only. What's going on? Looks like there's a fault on the online ticket buying system. Can anyone shed any light on this mystery, please?
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« Reply #1 on: November 11, 2019, 10:29:25 am »

There is a fault with the uploading of restriction codes which should be resolved in the next 72 hours.   In the meantime staff have been asked to "show discretion".  Although I suspect that note went out after your encounter.
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« Reply #2 on: November 11, 2019, 11:22:15 am »

There is a fault with the uploading of restriction codes which should be resolved in the next 72 hours.   In the meantime staff have been asked to "show discretion".  Although I suspect that note went out after your encounter.

That would be uploading as in by GWR to nationalrail, I think - restriction code P7 has simply vanished off the system (as made visible by BRFares). So the OJP also thinks off-peak tickets DID-PAD apply all day, and presumably all other JP and sales machinery does too. The text for the code is still there, but then I'd already concluded that comes from a different source. Maybe the single computer at GWR towers that does the processing and uploads has died...
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« Reply #3 on: November 11, 2019, 12:12:58 pm »

Not the first time this has happened at some time leading up towards timetable or fare changes; indeed it seems to happen more often than not in recent years.
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