Train Graphic
Great Western Passengers' Forum [home] and [about]
from GWR - Travel with confidence
Forum in and beyond Coronavirus
DfT Covid Travel Advice
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 01/11/20 - Ashley Down Survey Closes
16/11/20 - TransWilts Stakeholders
18/11/20 - Melksham Rail User Group
21/11/20 - RailFuture Severnside Saltford
Random Image
Train Running Polls Acronyms/Abbreviations Station Comparator Rail news GWR co. site Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
October 28, 2020, 05:48:02 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most liked recent subjects
[168] West Somerset Railway - heritage line, Bishops Lydeard to Mine...
[86] Should we be encouraging mask use where possible even for the ...
[56] Devon Metro
[56] Aurora, Paragon, Azuma, IET, Nova 1, Javelin
[25] Paddington 24/7, channel 5, 21:00 tonight
[21] Edginswell Station
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: How we are telling people in MELKSHAM about changes to their trains  (Read 1876 times)
grahame
Administrator
Hero Member
*****
Posts: 30949



View Profile WWW Email
« on: December 09, 2019, 11:52:33 am »

Quick campaign update ... what the Melksham Rail User Group has been doing to alert people to train changes next weekend and to help promote the new services.

Building up from those who need / want to be informed well in advance, and yet avoiding too much general information out there too early so that day to day travellers still turn up for trains running this week and not for services that don't run at published times until next week!

1. Web site Link to new timetable added alongside current timetable at the start of November.
80 downloads in November, 52 so far in December (1st to 8th)
(to reach early enquirers making it very clear this was a future timetable)

2. “Behind the Counter” new timetables teken to TIC and Town Hall - early November
To answer questions / hand out as appropriate making it clear this is the future timetable

3. Melksham Maker’s Market on 23rd November - first information within Melksham Town
Being seen, making people aware, first general leaflet distribution.
Thanks to the four MRUG members who did this

4. Melksham Rail User Group, 27th November. Passing out leaflets to members for onward distribution
Supply of TransWilts Line of Route to us also for further distributions
(Thank goodness we have moved to a bigger venue - biggest regular MRUG meeting I can recall!)

5. Timetables handed out at station on 29th and 30th November and 1st December, mornings
137 passenger (Friday) + 127 (Saturday) + 45 (Sunday) seen / informed (my email of 1.12)
Many leaflets taken - perhaps to 50% of those people. But virtually all now aware of changes
Thanks to five team members at the station for shifts during thie period

6. Leaflet distributed (circa 12,000 copies) in Melksham News.  5th December. 
Also short letter to the editor highlighting some changes and thanking people for using the train

7. 8th December - Town Centre bus stops and station board updated with graphics from the themed leaflet
Station board includes a prominent display of the times as they will be from next week and graphic is new and eyecatching.

8. Tweets and Facebook posts - two of us over the past couple of weeks.

9. 9th December - I’ve been in town and stocked the TIC, Library and Town Hall.
Thanks to others for covering other in-town venues last week

Santa next Sunday - will have leaflets there too, but Santa is a separate "thread"!

Probably around a dozen people have been involved in one way or another - THANK YOU everyone!


A cold November morning outside Melksham station - but our hearts warmed by the wonderful people who use our trains and almost always stop for a friendly if brief word.


New poster - matching the publicity theme and helping to draw people over because it's so different to what was there before, even if it happens to come from the same graphic artist!

I am asking if TransWilts are planning any line-wide activities to welcome the new trains next weekend (I overlooked the question of their reps at the MRUG meeting).  It’s an excellent chance to get some publicity on the first run of the new later train from Swindon to Melksham (and Westbury) on Sunday, and the new early train from Westbury (and Melksham) to Swindon that starts the following morning.



For readers here, download of the new "Melksham Train Times" leaflet is at http://www.mrug.org.uk/Winter2019Spring2020.pdf and the TransWilts line of route is at https://transwilts.org/wp-content/uploads/2019/10/TransWilts-Timetable-FINAL.pdf .   The Melksham Rail User Group website is at http://www.mrug.org.uk .
Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
grahame
Administrator
Hero Member
*****
Posts: 30949



View Profile WWW Email
« Reply #1 on: December 15, 2019, 06:30:47 am »

Facebook this morning ... and MRUG site updated too. 

Quote
New train timetable from MELKSHAM as from this morning (15th December 2019). The Melksham Rail User Group website has been updated overnight - the new timetable is at http://www.mrug.org.uk/timetable.html and there are links on that page to the timetables for all current bus services too.

Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page