Some thoughts on Delay Repay

[whole diary]

[grahame]

That’s only a temporary solution until a way can be found to stop passengers from travelling completely.  Then we can go back to delaying all the trains again without any financial consequences.

Here's an idea - tell all passengers that they may catch a dangerous disease if they travel.......

Yeah - that might get rid of 19 out of 20!

[CyclingSid]

Many a true word spoken in jest?

[RailCornwall]

Much much better experience in the last 72 hours. Falmouth branch service cancelled on Saturday Afternoon, Delay Repay submitted on arriving home, accepted this evening and payment advice received tonight also.

.... and for completeness, my account was credited overnight, with the funds available today.

[ChrisB]

Letter just in from Great Western Railway (GWR^▸ (Great Western Railway)) -

Hi Chris

Just a quick note to alert you to a change in our compensation arrangements.  You will know that we have been paying compensation for delays over 15 minutes to daily and weekly ticket holders for some time.  Season ticket holders however claimed through a discount on renewal.

We have now had approval from the Department for Transport to extend Delay Repay 15 to our season ticket holders and this will take affect from Thursday 1 April.  There is more information on our website www.gwr.com/delayrepay and we are writing to all our season ticket holders to let them know about the change.

[Birdie100]

As a (former) Thames Valley commuter I was going to say Delay repay seemed a bit of a retrograde step. But it seems a railway with no passengers is much more reliable - for the first time in at least the last 5 years there is no current season ticket discount for punctuality or reliability for the commuter services.

[TaplowGreen]

As a (former) Thames Valley commuter I was going to say Delay repay seemed a bit of a retrograde step. But it seems a railway with no passengers is much more reliable - for the first time in at least the last 5 years there is no current season ticket discount for punctuality or reliability for the commuter services.

Ultimately that is Nirvanah for many on the railways - lots and lots of trains to play with, no pesky customers making demands of them!

[Sixty3Closure]

As a (former) Thames Valley commuter I was going to say Delay repay seemed a bit of a retrograde step. But it seems a railway with no passengers is much more reliable - for the first time in at least the last 5 years there is no current season ticket discount for punctuality or reliability for the commuter services.

I would have agreed last year but as I didn't renew my season ticket I'm assuming I've lost my regular 10% discount so I guess delay/repay means I can claim something if I go back to regular commuting (which is looking unlikely).

It's probably the fairest way to transition to the new system as well as I suspect the number of people who lose their discount will be relatively low.

[RailCornwall]

Did a Delay Repay covering the hiatus due to a broken down train at St Germans, and the knock on westbound delays at Plymouth, last Tuesday (4 May 2021) all cleared within a week, I have a suspicion that travellers claiming this week will fair a lot worse with the IET^▸ (Intercity Express Train) grief.