Train GraphicClick on the map to explore geographics
 
End of through trains
Bristol to Waterloo?

 
Please sign our petition
(more information)
 
Travel & transport from BBC stories as at 05:35 20 Oct 2021
- Government urged to make a decision on HS2 route
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 today - SWR / Trowbridge meeting
27/10/21 - Railfuture on Cirencester
20/11/21 - Railfuture on Saltford
09/12/21 - Award Event - CRN
Random Image
Train RunningCancelled
05:42 Gunnislake to Plymouth
10:10 Par to Newquay
11:12 Newquay to Par
Short Run
04:50 Fratton to Gloucester
06:30 Cardiff Central to Portsmouth Harbour
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
October 20, 2021, 05:51:58 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[115] RISK OF DAMAGE - BBC Points West, Breakfast Time, 20th October...
[101] The passengers are BACK!
[90] Trimode cl 769 to operate Reading to Oxford and Gatwick.
[69] 20th October 2021 - Special Rail Users meeting, Trowbridge, on...
[26] Porkway Partway
[18] South Western Railways Waterloo - Bristol services axed
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Talk to us - reaching one of our team in chat  (Read 4553 times)
grahame
Administrator
Hero Member
*****
Posts: 34634



View Profile WWW Email
« on: March 23, 2020, 06:40:55 am »

The Coffee Shop Forum is pleased to announce the introduction of a "talk to us" service.  We're public transport users (or at current [Coronavirus, 23.3.2020] times wannabe users) just like you - here to give you pointers to information, help you make best use of our forum at http://gwr.passenger.chat , or simply talk travel and transport.

Initially, we will be online in the mornings for guests, and all day through to early evening for logged in forum members.  We can be contacted via the "talk with one of our team" button which will appear when an 'agent' (that's the term we use for people answerig the service) is available.  The service may be extended or curtailed in due course - no time limits set, but we will update this post so you know.

Coffee Shop members can turn off the "Talk with one of our team" button by selecting 'Chat off' at the top right of the page; this turn off facility is not avaiable to guests.  Membership also allows you to post questions, answer and comment, and send personal messages, and tailors the display to remove "join us" adverts.  You can register ((here)) and its free. Once you have posted a few times, you'll become a "frequent poster" which opens up further boards to you.

"Small print"

This service is manned purely by our volunteers and all advise and comment is made to the best of our knowledge, but cannot be guaranteed. Please check with GWR (Great Western Railway) or others if in doubt

We cannot take up individual / personal cases - though we can suggest who you get in touch with at GWR, National Rail, British Transport Police, Transport Focus, the Rail Ombudsman, etc.

Standard advise / Coffee Shop FAQ (Frequently Asked Questions)

These are from our standard texts ...

[4] You can reach us again / direct via http://www.passenger.chat/talk but you may find you're talking to a different person on The Coffee Shop

[5] Latest travel advise from GWR is at https://www.gwr.com/safety ; latest timetable advise is at https://www.gwr.com/travel-updates/live-network-updates/disruption-information . Please do not travel unless you need to at this time

[6] GWR can be reached by phone on 0345 7 000 125, on Twitter @GWRHelp and on Facebook at https://www.facebook.com/gwruk/ .  Advise on the chat facility we are using here is by a passenger, for passengers - not official though we liaise closely with GWR; please check with them if in doubt.

If you wish to comment on this post, there is a thread open at http://www.passenger.chat/23092 . We are keeping this announcement thread as a short(ish) introduction.
« Last Edit: March 23, 2020, 06:46:41 am by grahame » Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page