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Author Topic: Customer service, 1950s style  (Read 287 times)
stuving
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« on: April 01, 2020, 10:19:35 pm »

Here is the first of the letters among my Dad's papers I mentioned in another thread, and yes I know it predates the 50s and indeed me. I don't have a copy of the one my Dad sent, but I think it's content is obvious enough from this reply. I don't know which date he chose - but the outward journey was on Saturday 25th June at 7:5 p.m. arriving Aberdeen at 7:39 a.m.

Presumably these berths would be in separate compartments, each single sex - and my Mum would have my big brother with her, though at two and a bit he was hardly a babe in arms.
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stuving
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« Reply #1 on: April 01, 2020, 10:23:19 pm »

And again, in 1950, this time the down Aberdeen sleeper was full. We did take the 6:55 p.m. to Aberdeen, arrival at 7:3 a.m., and returned on the 6:45 p.m. train on Saturday 16th to arrive at Kings Cross at 7:45 a.m. With (very) little me, and my brother now over three, I do wonder how two berths would be adequate.

Now in their new house, with a telephone (not that common in 1950), it was possible to make reservations by phone (TER 4700 for Kings Cross) and then confirm and pay by post. Using only the post it would be rather slow and cumbersome.
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stuving
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« Reply #2 on: April 01, 2020, 10:26:01 pm »

This is a sleeper berth receipt from 1959, which came with the berth tickets. As you can see they cost 14/- each, still the fare in the old four-berth compartments in 1962 - the newer two-berth compartments then cost 22/6, and the last 4-berth compartment stock can't have lasted much longer.

This time we went out later, at 10:15 p.m. on Tuesday 18th August and returning on the 8:30 p.m. ex Aberdeen on Thursday 3rd September. The receipt for the return trip had all our names listed, but still didn't say how they were distributed in compartments; presumably that was only on the actual berth tickets.
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stuving
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« Reply #3 on: April 01, 2020, 10:27:53 pm »

This is a timetable enquiry, 1960-style. Now, just think how much is saved in staff costs getting you and a few computers to do all that themselves! That should make fares a lot cheaper ...
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stuving
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« Reply #4 on: April 01, 2020, 10:30:17 pm »

And finally - 1960 was the year my sister got mumps, right at the start of school summer holidays, so we never went to Weston-super-Mare. Note that even this little slip isn't a form to fill in, but another typed letter.
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