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Author Topic: Meet the Manager, status, mid April 2020  (Read 6570 times)
grahame
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« on: April 17, 2020, 07:59:04 »

Over the last month, we have seen more operational and societal changes that we might normally see in a decade.  And that has put rather a load on the GWR (Great Western Railway) customer and partner support team, and the managers and directors too.  Like all 'of us', only those who cannot work from home are now working at GWR offices such as Milford House, with others working at home. 

I am very familiar with the (correct (IMHO (in my humble opinion))) situation that partnerships, co-operative marketing design, planning for the future, training and so forth are important but rarely urgent, and that the staff who's main role is to undertake these tasks will be diverted to other urgent matters to help overcome immediate issues.  That has been very much the case in the last month.   I did, however, over Easter weekend catch up with our main Coffee Shop contact (and have been in brief touch with a couple of other GWR friends and official contacts) and can confirm that the people I've spoken to are (a) well, (b) have been rushed off their feet and (c) are now getting a little quieter and are looking forward to having an opportunity to resume their positive roles with a view to future partnership.  I'm impressed by the devotion / activities of this GWR team - and knowing what a high standard they usually set, it takes an extraordinary standard to impress in this way; a big "thank you" to them for what they have picked up and been doing.

I'm posting in "Meet the Manager".  "Meet the Manager" sessions at stations and on trains would be extraordinarily inappropriate during the current peak of lockdown, and none of us really know the metrics of how we'll come out of this, so I'm not going to suggest any timeline for resumption.   We had pencilled in a "Meet the Manager" session with Matthew Golton - to a vague 'late April' date - but that was a month or two back before life changed.   That session won't happen - but I can see and the admin / moderator team will progress a further online session long, long before they can resume in real life.  And I can assure members that there's a partnership desire - The Coffee Shop and GWR - for that to happen.

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grahame
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« Reply #1 on: May 07, 2020, 05:14:09 »

Meet the Manager sessions - update, 7th May 2020.

From 6th May GWR (Great Western Railway) / Coffee Shop liaison. Both GWR and your admin team are keen for these to continue.

a) Previous "Meet the Director" sessions were excellent, and we are planning another event later this summer. a number of potential names were mentioned, though with so many unknowns at present and such major concentration on emergency arrangements, date and person are unclear.

b) Additional "Meet the Manager" sessions will be scheduled every couple of months - to look at specific topics at each session. Plans are well advanced on a closer timescale than "Meet the Director" - details after the weekend.
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Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
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