Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 03:15 16 Apr 2024
- Flights cancelled after Iran's strike on Israel
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
16th Apr (1987)
~ Tulyar arrives at Swanley New Barn Railway (link)

Train RunningCancelled
13:48 London Paddington to Carmarthen
15:32 London Paddington to Cheltenham Spa
18:02 Worcester Foregate Street to London Paddington
Short Run
07:10 Penzance to London Paddington
15:23 London Paddington to Worcester Foregate Street
15:28 London Paddington to Weston-Super-Mare
Delayed
15/04/24 21:45 Penzance to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
April 16, 2024, 03:16:57 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[127] Okehampton
[119] The One-Way Wizzo
[59] Ferry just cancelled - train tickets will be useless - advice?
[53] From Melksham to Tallinn by train
[44] A two carriage train running back and forth - Swedish differen...
[30] 2024 Delays and Cancellations - North Cotswold Line
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: GWR Customer and Stakeholder report 2021/22 published August 2022  (Read 1277 times)
grahame
Administrator
Hero Member
*****
Posts: 40770



View Profile WWW Email
« on: August 05, 2022, 06:58:27 »

from GWR (Great Western Railway) yesterday (courtesy Jane Jones and Mark Hopwood)

Quote
As you may know we produce two Customer and Stakeholder reports each year, which we publish on our website and circulate to partners and stakeholders by email.   The first of our reports for this year, which covers 2021/22 is now available here.
 
We have taken advantage of the digital nature of the report to add films, and links to other reports and more information.  We think this helps bring the report alive and it means we can give you much more detail than before.  However, it is the first time we have tried this and we would be grateful for your feedback.  Does it work?  Should we do it like this again?  Is there anything missing that we should cover in future.
 
You will also see that we include a number of contributions from industry and external partners, including Rail Minister Wendy Morton MP (Member of Parliament), we are really grateful to everyone who contributed.  Working together for the benefit of our customers and our communities is really important to us, and we very much welcome your input.

For posterity, I have mirrored the report for signed in members (here)
 
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
infoman
Hero Member
*****
Posts: 1296


View Profile
« Reply #1 on: August 05, 2022, 07:37:45 »

Grahame first page is fine,but why is the rest of the information been "turned right" by 90 degrees?

Or is it my AOL account that is the cause of the problem.
Logged
nickswift99
Sr. Member
****
Posts: 145


View Profile
« Reply #2 on: August 05, 2022, 08:08:59 »

The content is rotated from the second page onwards.

Depending on your web browser and PDF viewing application you may be able to rotate the subsequent pages through 90 degrees to save you having to tilt your head.
Logged
grahame
Administrator
Hero Member
*****
Posts: 40770



View Profile WWW Email
« Reply #3 on: August 05, 2022, 08:10:46 »

Grahame first page is fine,but why is the rest of the information been "turned right" by 90 degrees?

Or is it my AOL account that is the cause of the problem.

The content is rotated from the second page onwards.

Depending on your web browser and PDF viewing application you may be able to rotate the subsequent pages through 90 degrees to save you having to tilt your head.

I have tweaked the mirrored .pdf - should be right now for everyone.
Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep
bobm
Administrator
Hero Member
*****
Posts: 9826



View Profile
« Reply #4 on: August 05, 2022, 13:13:18 »

I have suggested to GWR (Great Western Railway) that they produce the PDF as single pages.   For those who want to print it (and some still do) there is no easy way to print in as a booklet in its current form.
Logged
AMLAG
Sr. Member
****
Posts: 229


View Profile
« Reply #5 on: August 05, 2022, 16:00:20 »


On the face of it what a load of box ticking tosh this is for a set up that is Micro Managed by the Govt’s DfT» (Department for Transport - about).

What has happened to the Customer Panels and well over half way through the year 2022 and still no planned dates for ‘Meet the Manager’.
Logged
infoman
Hero Member
*****
Posts: 1296


View Profile
« Reply #6 on: August 05, 2022, 17:42:59 »

Thank you Grahame.
Logged
Mark A
Global Moderator
Hero Member
*****
Posts: 1335


View Profile
« Reply #7 on: August 06, 2022, 12:03:15 »

Thanks for this.

Missing in action is mention of electrification. Perhaps next year's report could drop the photo of the prime minister of the day unveiling a custom 'Green means green' train livery in favour of a section outlining where the railway is with electrification, what the next steps are, and the timescale.

It's beyond embarrassing that the wires have not reached Bristol and is there something to be said for an island of infill electrication Newton Abbot to Plymouth?

It must be encouraging that research and development has resulted in ways to reduce clearance particularly beneath steel structures (Brougham Hayes bridge in Bath, looking at you for starters, and then there's that iffy little footbridge in Sydney Gardens - among the long list of other delights and challenges elsewhere...)

Mark
Logged
stuving
Transport Scholar
Hero Member
******
Posts: 7162


View Profile
« Reply #8 on: August 06, 2022, 12:29:04 »

Thanks for this.

Missing in action is mention of electrification. Perhaps next year's report could drop the photo of the prime minister of the day unveiling a custom 'Green means green' train livery in favour of a section outlining where the railway is with electrification, what the next steps are, and the timescale.

It's beyond embarrassing that the wires have not reached Bristol and is there something to be said for an island of infill electrication Newton Abbot to Plymouth?

It must be encouraging that research and development has resulted in ways to reduce clearance particularly beneath steel structures (Brougham Hayes bridge in Bath, looking at you for starters, and then there's that iffy little footbridge in Sydney Gardens - among the long list of other delights and challenges elsewhere...)

Mark

Mark - I don't know why you expect GWR (Great Western Railway) to say anything useful about the subject, since it's Network Rail's to do and they are saying nothing. However, NR» (Network Rail - home page) have been planning away on the quiet, and they do now have a plan for implementing "traction decarbonisation" in the Wales & Western Region. Since a copy has been "liberated" and its content has just appeared in Modern Railways, that may apply a bit of pressure on NR to come clean on those plans. (Article appears to be public at the moment')
Logged
bradshaw
Transport Scholar
Hero Member
******
Posts: 1454



View Profile
« Reply #9 on: August 06, 2022, 15:05:15 »

See:
http://www.firstgreatwestern.info/coffeeshop/index.php?topic=18592.msg324406;topicseen#new
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 12355


View Profile Email
« Reply #10 on: August 17, 2022, 19:35:42 »


On the face of it what a load of box ticking tosh this is for a set up that is Micro Managed by the Govt’s DfT» (Department for Transport - about).

What has happened to the Customer Panels and well over half way through the year 2022 and still no planned dates for ‘Meet the Manager’.

The Panels were not required in the new contracts. Most if not all operators have done away with them. A couple remain online/email only. I suspect MtM has gone the same way.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page