Train GraphicClick on the map to explore geographics
I need help
Waterloo Campaign
Travel & transport from BBC stories as at 04:15 04 Jul 2022
- The Railway Children sequel gets premiere at original Yorkshire station
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 16/07/22 - Railfuture AGM, Bristol
23/07/22 - 100 years / Hythe Pier
20/08/22 - Imber Bus
20/08/22 - Imber bus day

No 'On This Day' events reported for 4th Jul

Train RunningNo cancellations or delays
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
July 04, 2022, 04:28:07 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[201] Steam tRAIN excursion
[82] Member Roll call
[43] July 3 - No trains - replacement buses not looking good either...
[43] Where was I today? - 2 July 2022
[10] Henley Regatta Service - 2022
[8] HS2 - Government proposals, alternative routes and general dis...
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
   Home   Help Search Calendar Login Register  
Pages: [1]
Author Topic: Question 8 – 18 Jun 2020: Season ticket refund backlog  (Read 3421 times)
Red Squirrel
Hero Member
Posts: 4667

There are some who call me... Tim

View Profile
« on: June 18, 2020, 05:44:37 pm »

Some season ticket refunds have been acknowledged but repayment is still awaited. When do you expect to have "caught up" / is it possible some cases have fallen down cracks somewhere?  If someone applied and was acknowledged in (say) April,when might they hear further?  There is some disquiet that annual season ticket refunds are not "pro rata" - people purchased a bulk annual product in good faith and on instruction from government have been ordered not to use it.  Why should the repayment be less than half the amount paid if the travel purchased is no longer being legally offered for half the period?

Things take longer to happen than you think they will, and then they happen faster than you thought they could.
Jason Ness
Transport Scholar
Posts: 9

View Profile WWW
« Reply #1 on: June 18, 2020, 05:47:17 pm »

We’ve received an unprecedented number of refund requests since Lockdown started and that has been challenging, especially as we changed our processes to give customers a route to apply for a refund online when they would have done so at a station normally. We’ve just about got through them all now and have refunded 95% of the requests we’ve received since late March.

If anyone has been waiting since April for their refund something may have gone awry as they should have heard from us by now. Happy to pick up any queries offline via

Annual Season Tickets are heavily discounted compared to daily/weekly tickets, with the last 2 months of travel effectively free. When a customer requests a refund, we take the cost of time used (using the cost of monthly, weekly and daily tickets), and refund the remainder (minus a £10.00 admin fee).  So, customers who surrender their Season Tickets early pay no more, or no less, than another customer who bought tickets to cover the period used. 
Hero Member
Posts: 36407

View Profile WWW Email
« Reply #2 on: June 27, 2020, 08:49:00 am »

An update ... several reports elsewhere on the forum of repayments coming through in recent days.  I think we have "issue closed", thank you.

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page