Train GraphicClick on the map to explore geographics
 
End of through trains
Bristol to Waterloo - Why?

 
Please sign our petition
(more information)
 
Campaign links here
Travel & transport from BBC stories as at 13:15 08 Dec 2021
- Covid travel: Omicron hitting holiday bookings, says Tui
- Japanese billionaire blasts off to International Space Station
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 tomorrow - Award Event - CRN
10/12/21 - Final day, service to Bristol
19/01/22 - MTUG - regular meeting
08/03/22 - WWRUG AGM - B-o-A
Random Image
Train RunningCancelled
11:50 Penzance to Plymouth
12:01 Reading to Gatwick Airport
13:15 Plymouth to London Paddington
13:29 Gatwick Airport to Reading
18:23 Paignton to Exeter St Davids
19:50 Paignton to Exeter St Davids
20:20 Exeter St Davids to Paignton
21:39 Exeter St Davids to Exmouth
21:52 Paignton to Exeter St Davids
22:24 Exmouth to Paignton
22:40 Exeter St Davids to Exmouth
23:19 Exmouth to Exeter St Davids
09/12/21 00:01 Paignton to Exeter St Davids
Short Run
10:50 Penzance to Cardiff Central
11:48 London Paddington to Swansea
12:48 London Paddington to Swansea
13:00 Cardiff Central to Penzance
16:23 Exmouth to Paignton
17:54 Exmouth to Paignton
Delayed
10:22 Swansea to London Paddington
11:22 Swansea to London Paddington
12:23 Swansea to London Paddington
An additional train service has been planned to operate as shown 15:21 Bristol Temple Meads to Cardiff Central
An additional train service has been planned to operate as shown 16:47 Plymouth to Penzance
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
December 08, 2021, 01:34:02 pm *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[109] Overhead Electrification Plans
[60] Storm Barra
[49] Advent quiz - day 7 Railway Bridges Quiz
[46] Advent quiz - day 8 - Where is this
[28] Are the railways fit for their (future) purpose?
[21] West Somerset Railway - heritage line, Bishops Lydeard to Mine...
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Delay repay  (Read 4749 times)
froome
Transport Scholar
Hero Member
******
Posts: 668


View Profile Email
« on: October 04, 2020, 11:30:30 am »

A simple query - is Delay Repay still happening during the pandemic? (or has ever changing timetables made this impossible).

If so, a slightly more complex question - who is the claim made to, if a train is stopped short of its destination, and the train you are told to catch where it terminates is full so you cannot get onto it? Both services led to the problem, in that the train was not due to terminate early (and no reason was given for it doing so - it was announced only a minute before terminating), and the service we were then advised to use had plenty of spare seats on it, but presumably was deemed full due to Covid restrictions (though this wasn't explained at the time by anyone).
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 8952


View Profile
« Reply #1 on: October 04, 2020, 11:35:25 am »

As far as I know it's still in operation and the operator responsible for the initial problem delay is where the claim is made to, not on any additional/reactionary issues.
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
froome
Transport Scholar
Hero Member
******
Posts: 668


View Profile Email
« Reply #2 on: October 28, 2021, 12:33:31 pm »

Is Delay Repay applicable if you arrive early, due to the train you wished to travel on being cancelled? In that situation, the next available train may be too late for you to use, so you have to use a previous train to the one you wish to use, and thus arrive much earlier than you had wanted to.
Logged
ChrisB
Transport Scholar
Hero Member
******
Posts: 10671


View Profile Email
« Reply #3 on: October 28, 2021, 12:47:07 pm »

No it’s not available for that situation!
Logged
stuving
Transport Scholar
Hero Member
******
Posts: 5955


View Profile
« Reply #4 on: October 28, 2021, 02:24:52 pm »

Is Delay Repay applicable if you arrive early, due to the train you wished to travel on being cancelled? In that situation, the next available train may be too late for you to use, so you have to use a previous train to the one you wish to use, and thus arrive much earlier than you had wanted to.

I'm not sure that constitutes a form of harm suffered, though it might if you are dumped in the rain where there is no shelter and a longer wait for onward travel. Having to leave early I think would be, certainly for something like a meeting.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page