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Author Topic: Delay repay  (Read 1622 times)
froome
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« on: October 04, 2020, 11:30:30 am »

A simple query - is Delay Repay still happening during the pandemic? (or has ever changing timetables made this impossible).

If so, a slightly more complex question - who is the claim made to, if a train is stopped short of its destination, and the train you are told to catch where it terminates is full so you cannot get onto it? Both services led to the problem, in that the train was not due to terminate early (and no reason was given for it doing so - it was announced only a minute before terminating), and the service we were then advised to use had plenty of spare seats on it, but presumably was deemed full due to Covid restrictions (though this wasn't explained at the time by anyone).
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IndustryInsider
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« Reply #1 on: October 04, 2020, 11:35:25 am »

As far as I know it's still in operation and the operator responsible for the initial problem delay is where the claim is made to, not on any additional/reactionary issues.
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