Delay repay

froome

Transport Scholar
Hero Member

Posts: 940

Delay repay

« on: October 04, 2020, 11:30:30 »

A simple query - is Delay Repay still happening during the pandemic? (or has ever changing timetables made this impossible).

If so, a slightly more complex question - who is the claim made to, if a train is stopped short of its destination, and the train you are told to catch where it terminates is full so you cannot get onto it? Both services led to the problem, in that the train was not due to terminate early (and no reason was given for it doing so - it was announced only a minute before terminating), and the service we were then advised to use had plenty of spare seats on it, but presumably was deemed full due to Covid restrictions (though this wasn't explained at the time by anyone).


	Logged

IndustryInsider

Data Manager
Hero Member

Posts: 10285

Re: Delay repay

« Reply #1 on: October 04, 2020, 11:35:25 »

As far as I know it's still in operation and the operator responsible for the initial problem delay is where the claim is made to, not on any additional/reactionary issues.


	Logged

To view my GWML^▸ Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/

froome

Transport Scholar
Hero Member

Posts: 940

Re: Delay repay

« Reply #2 on: October 28, 2021, 12:33:31 »

Is Delay Repay applicable if you arrive early, due to the train you wished to travel on being cancelled? In that situation, the next available train may be too late for you to use, so you have to use a previous train to the one you wish to use, and thus arrive much earlier than you had wanted to.


	Logged

ChrisB

Transport Scholar
Hero Member

Posts: 12747

Re: Delay repay

« Reply #3 on: October 28, 2021, 12:47:07 »

No it’s not available for that situation!


	Logged

stuving

Transport Scholar
Hero Member

Posts: 7300

Re: Delay repay

« Reply #4 on: October 28, 2021, 14:24:52 »

Quote from: froome on October 28, 2021, 12:33:31

I'm not sure that constitutes a form of harm suffered, though it might if you are dumped in the rain where there is no shelter and a longer wait for onward travel. Having to leave early I think would be, certainly for something like a meeting.


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »