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Author Topic: 2021 - TransWilts cancellation and amendment log  (Read 53612 times)
bobm
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« Reply #180 on: July 26, 2021, 08:53:59 am »

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12:17 Westbury to Swindon due 13:02

12:17 Westbury to Swindon due 13:02 will be cancelled.
This is due to a shortage of train crew.

Quote
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.
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Lee
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« Reply #181 on: July 26, 2021, 10:08:50 am »

Getting unconfirmed reports of a combine harvester convoy heading towards the newly reopened Hub Cafe...
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« Reply #182 on: July 27, 2021, 07:11:51 am »

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06:11 Swindon to Southampton Central due 08:08

Facilities on the 06:11 Swindon to Southampton Central due 08:08.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

NP - just logging.  Presumably the 05:17 Westbury to Swindon was also just 2 carriages.
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grahame
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« Reply #183 on: July 27, 2021, 11:41:18 am »

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06:11 Swindon to Southampton Central due 08:08

Facilities on the 06:11 Swindon to Southampton Central due 08:08.
This is due to more trains than usual needing repairs at the same time.
Will be formed of 2 coaches instead of 3.

NP - just logging.  Presumably the 05:17 Westbury to Swindon was also just 2 carriages.

And this one IS a problem ...

Quote
20:06 Westbury to Cheltenham Spa due 22:05

20:06 Westbury to Cheltenham Spa due 22:05 will be cancelled.
This is due to a shortage of train crew.

Last train of the day ... only advice from GWR (Great Western Railway) on Journey Check is about delay-repay, as if that absolves them of responsibility to get people home ...
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bobm
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« Reply #184 on: July 27, 2021, 12:13:39 pm »

The lunchtime out and back from Westbury were briefly cancelled before reinstated five minutes later.
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grahame
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« Reply #185 on: July 27, 2021, 01:42:50 pm »

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17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR (Great Western Railway).com/DelayRepay

Let's look at this train in four segments

17:50 Gloucester to Swindon
Next train - 18:14 (24 minutes later). 17:50 is (or was pre-covid) quite an important commuter service


18:52 Swindon to Westbury
Next train 20:45 (113 minutes later). Late commuter train from Swindon; first for 76 minutes too.


19:37 Westbury to Salisbury
Next train 20:06 (29 minutes later). Getting quiet by this time of the evening

20:06 Salisbury to Southampton
There's a train just in front (10 minutes earlier) and another 29 minutes later.  Very quiet train when I have used it.

Why, oh why, cancel the section where there's nothing before or after it for well over an hour, but then run some other bits ...  (yes, I know I will get operational answers ... I'm suggesting that the choice made is crazy as far as customers are concerned ...). 

Of these four sub-trains priorities should be IMHO (in my humble opinion)
1= 17:50 Gloucester to Swindon
1= 18:52 Swindon to Westbury
3 19:37 Westbury to Salisbury
4 20:06 Salisbury to Southampton



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bobm
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« Reply #186 on: July 27, 2021, 04:46:12 pm »

18:52 ex Swindon and 20:06 ex Westbury now reinstated.
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« Reply #187 on: July 27, 2021, 05:38:36 pm »

18:52 ex Swindon and 20:06 ex Westbury now reinstated.

Not really, and yes.  At least better info and alternative arrangement that are more passenger considerate for the first of those - thank you to whoever provided that extra data.

Quote
17:50 Gloucester to Southampton Central due 20:36
17:50 Gloucester to Southampton Central due 20:36 will be reinstated.

It will be started from Westbury.
It will no longer call at Gloucester, Stonehouse, Stroud, Kemble, Swindon, Chippenham, Melksham and Trowbridge.
This is due to a shortage of train crew.

Additional Information

Customers starting their journey at stations between Gloucester and Kemble should use the next train service, the 18:14 Gloucester to London Paddington, which calls at Stonehouse (18:26), Stroud (18:30), Kemble (18:46), Swindon (19:02). Change at Swindon for the 19:30 service to Weston-super-Mare, which calls at Chippenham (19:41). If you are travelling to Melksham, please change at Chippenham and speak to station staff. If you are travelling to Trowbridge or Westbury please remain on the train and change at Bath Spa (19:54) for the 20:01 Frome train which calls at Trowbridge (20:22) and Westbury (20:31).

Customers starting their journey at Swindon should travel on the 18:59 Bristol Temple Meads train. This calls at Chippenham (19:12) and customers travelling to Melksham should change their for alternative transport. Customers travelling to Trowbridge or Westbury should remain on the train to Bath Spa (19:24) and change there for the 19:39 Portsmouth Harbour service which calls at Trowbridge (19:57) and Westbury (20:05).

Customers travelling to or from Melksham will be provided with alternative transport. A coach has been requested to run at 19:15 from Chippenham to Westbury via Melksham and Trowbridge. Please see station signs for the location of the rail replacement stop.

Further train services are available between Westbury and Southampton Central.
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bobm
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« Reply #188 on: July 28, 2021, 01:33:19 am »

It would was reinstated at 16:36 before being cancelled again in its entirety at 17:15.  Immediately thereafter it was then booked to start from Westbury rather than Gloucester.  I missed the latter two changes.
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« Reply #189 on: July 28, 2021, 08:28:59 am »

It would was reinstated at 16:36 before being cancelled again in its entirety at 17:15.  Immediately thereafter it was then booked to start from Westbury rather than Gloucester.

I appreciate that GWR (Great Western Railway) are having staffing and organisation problems at present, but this sort of moving feast really makes it hard for passengers (customers) to plan how they will use the product they have bought.   Not totally sure what the solution is, but as it is, people are put off trains that later run.   The alternative information offered yesterday, later in the day, was good - but what we really need is a system with a reliability which removes the need for such information in the first place.
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« Reply #190 on: July 28, 2021, 06:00:50 pm »

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18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a fault with the signalling system.
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« Reply #191 on: July 28, 2021, 06:35:32 pm »

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18:55 Westbury to Swindon due 20:25
21:10 Chippenham to Westbury due 22:00
An additional bus service has been planned to operate as shown 21:10 Chippenham to Westbury due 22:00.
Additional Information
A coach from Burrows Coaches will be covering this rail replacement service.

Please check station signs and wait for the replacement road transport at the designated stop.
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« Reply #192 on: July 29, 2021, 06:24:13 am »

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18:55 Westbury to Swindon due 20:25
21:10 Chippenham to Westbury due 22:00
An additional bus service has been planned to operate as shown 21:10 Chippenham to Westbury due 22:00.
Additional Information
A coach from Burrows Coaches will be covering this rail replacement service.

Please check station signs and wait for the replacement road transport at the designated stop.
Sounds good until someone out of area sees that, and wonders where said designated stop is.
Designated stops will be different at most stations of course.
Too much information to list every station designated stop, so not sure what the answer to that one is.
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« Reply #193 on: July 29, 2021, 06:41:17 am »

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Please check station signs and wait for the replacement road transport at the designated stop.
Sounds good until someone out of area sees that, and wonders where said designated stop is.
Designated stops will be different at most stations of course.
Too much information to list every station designated stop, so not sure what the answer to that one is.

I have added "check station signs" to concerns.  The only full departure screen at Melksham Station has been switched off for months.  The second sign (on the platform) only lists trains at that platform; it may say "Cancelled" but it never tells you there's an alternative bus.   Reported multiple times ...
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« Reply #194 on: July 29, 2021, 02:21:52 pm »

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20:06 Westbury to Cheltenham Spa due 22:05
20:06 Westbury to Cheltenham Spa due 22:05 will be terminated at Gloucester.
It will no longer call at Cheltenham Spa.
This is due to a shortage of train crew.
Additional Information
Passengers for Cheltenham are advised to alight at Gloucester and await the 22:25 GWR (Great Western Railway) departure for Cheltenham.

NP (unless there's a connection north of Cheltenham you were hoping to catch)
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