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Author Topic: 2021 - TransWilts cancellation and amendment log  (Read 34476 times)
grahame
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« Reply #300 on: September 19, 2021, 01:41:40 pm »

Quote
10:44 Westbury to Swindon due 11:31
11:41 Swindon to Westbury due 12:21

11:41 Swindon to Westbury due 12:21 will be starting late from Swindon.
This is due to a fault on this train.
Further Information

If you hold a valid single, return, or weekly ticket, you will be able to claim compensation for delays of 15 minutes or more. Please keep your ticket and visit GWR (Great Western Railway).com/DelayRepay


In the end shown as "cancelled" on Real Time Trains ... and Lulu and I took the c-a-r up to Chippenham for the Great Global Greyhound walk - 76 hounds in Monkton Park and the High Street



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PhilWakely
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« Reply #301 on: September 20, 2021, 08:20:33 am »

In the end shown as "cancelled" on Real Time Trains ... and Lulu and I took the c-a-r up to Chippenham for the Great Global Greyhound walk - 76 hounds in Monkton Park and the High Street


I presume the walk was sponsored by a certain nail salon  Wink  Grin
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grahame
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« Reply #302 on: September 20, 2021, 08:50:12 am »

I presume the walk was sponsored by a certain nail salon  Wink  Grin

Nope - we don't take sponsorship here.  They should thank their lucky stars for the free advertising.
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TaplowGreen
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« Reply #303 on: September 20, 2021, 10:14:12 am »

I've heard that Graham's toenails are looking amazing this morning however......
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grahame
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« Reply #304 on: September 20, 2021, 12:47:00 pm »

Quote
16:25 Westbury to Swindon due 17:08
17:36 Swindon to Westbury due 18:17
18:39 Westbury to Swindon due 19:21
20:47 Swindon to Westbury due 21:28

20:47 Swindon to Westbury due 21:28 will be cancelled.
This is due to a shortage of train crew.

Additional Information

Replacement road transport has been arranged to run in lieu of this train service, with customers being required to change trains at Swindon in order to get to Chippenham. Please check the stations Onward Travel Information poster and wait for the replacement road transport at the designated stop. The replacement road transport may run later than the advertised train times owing to the additional time taken by road between stations and the time required for loading and unloading at each stop.
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grahame
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« Reply #305 on: September 21, 2021, 03:17:26 pm »

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17:50 Gloucester to Southampton Central due 20:36

17:50 Gloucester to Southampton Central due 20:36 will be terminated at Westbury.
It will no longer call at Dilton Marsh, Warminster, Salisbury, Romsey and Southampton Central.
This is due to a shortage of train crew.
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grahame
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« Reply #306 on: September 23, 2021, 07:27:42 am »

And today's cancellations at the moment are ...

Quote
12:17 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.
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brooklea
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« Reply #307 on: September 23, 2021, 07:32:15 am »

And today's cancellations at the moment are ...

Quote
12:17 Westbury to Swindon due 13:02
13:15 Swindon to Westbury due 13:56

13:15 Swindon to Westbury due 13:56 will be cancelled.
This is due to a shortage of train crew.

They weren’t cancelled for long - both now running as scheduled….
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grahame
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« Reply #308 on: September 26, 2021, 09:11:12 am »

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08:48 Westbury to Swindon due 09:30
09:40 Swindon to Weymouth due 11:55

Facilities on the 09:40 Swindon to Weymouth due 11:55.
Toilet facilities are not available. Disabled toilet facilities are not available.
This is due to a fault on this train.

Are the station toilets open in Weymouth these days for when people get there?
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TaplowGreen
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« Reply #309 on: September 26, 2021, 09:19:04 am »

Quote
08:48 Westbury to Swindon due 09:30
09:40 Swindon to Weymouth due 11:55

Facilities on the 09:40 Swindon to Weymouth due 11:55.
Toilet facilities are not available. Disabled toilet facilities are not available.
This is due to a fault on this train.

Are the station toilets open in Weymouth these days for when people get there?


Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)
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grahame
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« Reply #310 on: September 26, 2021, 09:30:42 am »

Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)

From National Rail:
Quote
The toilets are located in the Booking Hall. The National key toilets are located in the Main Station Building opposite the Ticket Office; these toilets are operated by a radar key. A radar key is available from station staff upon request.

So ... does that mean that people arriving after 2 hours on the loo-less train have to ask to use the station toilet?  Unclear to me if there are sort of first class and second class toilets - first class with radar key (soap, toilet seats, etc) and second class (hole in the ground standard) - or only the radar ones?
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TaplowGreen
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« Reply #311 on: September 26, 2021, 09:37:25 am »

Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)

From National Rail:
Quote
The toilets are located in the Booking Hall. The National key toilets are located in the Main Station Building opposite the Ticket Office; these toilets are operated by a radar key. A radar key is available from station staff upon request.

So ... does that mean that people arriving after 2 hours on the loo-less train have to ask to use the station toilet?  Unclear to me if there are sort of first class and second class toilets - first class with radar key (soap, toilet seats, etc) and second class (hole in the ground standard) - or only the radar ones?

I think National Key etc refers to disabled toilets?

One would imagine that there are also "regular" Gents/Ladies toilets available. Perhaps GWR (Great Western Railway) Twitter could confirm for you?
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Lee
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« Reply #312 on: September 26, 2021, 09:42:39 am »

Apparently the toilets at the station are available whilst the ticket office is open (0840-1800)..............I can imagine a considerable surge when the train pulls in! (so to speak!)

From National Rail:
Quote
The toilets are located in the Booking Hall. The National key toilets are located in the Main Station Building opposite the Ticket Office; these toilets are operated by a radar key. A radar key is available from station staff upon request.

So ... does that mean that people arriving after 2 hours on the loo-less train have to ask to use the station toilet?  Unclear to me if there are sort of first class and second class toilets - first class with radar key (soap, toilet seats, etc) and second class (hole in the ground standard) - or only the radar ones?

I think National Key etc refers to disabled toilets?

Yes- see this link for full explanation.
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I have been watching The Damned United, which is a lesson relevant for today.
grahame
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« Reply #313 on: October 01, 2021, 05:50:01 am »

Stats for September 2021 from http://www.mtug.org.uk - Melksham Transport User Group

500 scheduled services
25 cancelled (exactly 5% - so 95% ran)
38 more significantly late (so ppm 87.5)
97 slightly late
1 record not counted for percentages - Bus with no real time logging

Cancellations log:

Code:
11 day(s) ago - 20210920
X 21:12 Westbury a shortage of train crew
X 18:55 Swindon a shortage of train crew
X 18:01 Westbury a shortage of train crew
X 16:41 Swindon a shortage of train crew

12 day(s) ago - 20210919
X 12:06 Westbury more trains than usual needing repairs at the same time
X 11:00 Swindon more trains than usual needing repairs at the same time

13 day(s) ago - 20210918
X 15:35 Westbury a shortage of train crew
X 14:24 Swindon a shortage of train crew

15 day(s) ago - 20210916
X 15:39 Westbury a broken down train
X 14:32 Swindon a broken down train

17 day(s) ago - 20210914
X 11:30 Westbury a fault on this train
X 10:02 Swindon a fault on this train

19 day(s) ago - 20210912
X 18:10 Westbury a shortage of train crew
X 17:06 Swindon a shortage of train crew

22 day(s) ago - 20210909
X 19:17 Southampton Central a fault on this train

25 day(s) ago - 20210906
X 19:17 Southampton Central a fault occurring when detaching a part of this train
X 11:30 Westbury a fault on this train
X 10:02 Swindon a fault on this train

28 day(s) ago - 20210903
X 21:12 Westbury a shortage of train crew
X 18:55 Swindon a shortage of train crew

29 day(s) ago - 20210902
X 21:12 Westbury a shortage of train crew
X 18:55 Swindon a shortage of train crew
X 13:40 Westbury a person being hit by a train
X 12:33 Swindon a person being hit by a train

Early good signs of things getting better - no issues for 10 days on the log - although we did have several services reporting as being cancelled and later re-instated, which puts passenger off for the whole day.

I met with chair of MTUG» (Melksham Transport User Group - site) yesterday and we are starting to softly advertise to potential new users in time for half term.
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Phil
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« Reply #314 on: October 01, 2021, 08:14:10 am »

I had an apologetic person from GWR (Great Western Railway) on the phone to me yesterday regarding a customer complaint I put in last June (!) about cancellations on the route; firstly to apologise for the delay, and secondly seeking my assurance that I thought things had improved since then. And I admitted they have - the last two weeks have been trouble free.

Although I did notice the service that gets into Swindon just before 8 is running ten or more minutes late this morning, so I may well have spoken too soon....
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