Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
Travel & transport from BBC stories as at 07:15 29 Mar 2024
- Bus plunges off South Africa bridge, killing 45
- Easter getaway begins with flood alerts in place
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 02/06/24 - Summer Timetable starts
17/08/24 - Bus to Imber
27/09/25 - 200 years of passenger trains

On this day
29th Mar (1913)
Foundation of National Union or Railwaymen (*)

Train RunningCancelled
06:30 Bristol Temple Meads to London Paddington
07:00 Bedwyn to Newbury
07:22 Newbury to Bedwyn
07:49 Bedwyn to Newbury
08:13 Newbury to Bedwyn
08:46 Bedwyn to Newbury
09:54 Bedwyn to Newbury
10:22 Newbury to Bedwyn
11:29 Newbury to Bedwyn
11:57 Bedwyn to Newbury
12:52 Bedwyn to Newbury
Short Run
04:54 Plymouth to London Paddington
05:23 Hereford to London Paddington
05:33 Plymouth to London Paddington
05:55 Plymouth to London Paddington
06:00 Bedwyn to London Paddington
06:37 Plymouth to London Paddington
06:48 Exeter St Davids to Exmouth
07:03 London Paddington to Paignton
07:38 Bristol Temple Meads to Penzance
07:40 Bristol Temple Meads to Westbury
08:35 Plymouth to London Paddington
10:35 London Paddington to Exeter St Davids
12:15 Penzance to London Paddington
Delayed
23:45 London Paddington to Penzance
05:03 Penzance to London Paddington
06:05 Penzance to London Paddington
07:10 Penzance to London Paddington
08:03 London Paddington to Penzance
08:15 Penzance to London Paddington
09:04 London Paddington to Plymouth
09:37 London Paddington to Paignton
10:04 London Paddington to Penzance
11:03 London Paddington to Plymouth
PollsOpen and recent polls
Closed 2024-03-25 Easter Escape - to where?
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
March 29, 2024, 07:17:54 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[82] would you like your own LIVE train station departure board?
[76] West Wiltshire Bus Changes April 2024
[74] Reversing Beeching - bring heritage and freight lines into the...
[67] Return of the BRUTE?
[57] Infrastructure problems in Thames Valley causing disruption el...
[46] 2024 - Service update and amendment log, Swindon <-> Westbury...
 
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: I've not had this happen before  (Read 5265 times)
froome
Transport Scholar
Hero Member
******
Posts: 901


View Profile Email
« on: May 14, 2021, 22:05:06 »

I'm posting this a) as a warning for anyone who finds themselves in a similar situation, and b) to see whether the collective wisdom here is that a delay and repay claim would be successful or not (I do intend to submit one).

We were travelling back today from Bangor to Bath via Newport, a journey we usually make at least 3 times a year, but due to the lockdowns, we haven't for a year. Often something goes wrong (usually a missed connection somewhere), and I was starting to think that this journey had been going surprisingly smoothly, until...

Having made our connection at Newport, we got on the rear carriage of the 3 carriage train, and found it was rather busy, so opted to stand to allow for social distancing rather than share seats besides strangers. The guard came to check our tickets, and said that the front carriage had plenty of spare seats. As we had folding bikes and luggage, we said moving down the train wasn't practical, but we asked if it would be ok to alight at Severn Tunnel Junction, walk down the platform, and get back on the first carriage. He said that would be  fine, and carried on down the carriage checking tickets.

We duly alighted at Severn Tunnel Junction and walked quickly down the side of the train to get back on. While doing so, the doors closed, and when we pressed the button to open the door, it wouldn't open, and the train then moved off, leaving us on the platform. Discussing it afterwards, we think the guard who checked our tickets may not have been the one who was controlling the doors.

Severn Tunnel Junction really isn't a station you want to be stuck on for an hour (the Portsmouth Harbour trains to Bath are hourly), as there is nothing there, and the noise from the motorway is constant, but fortunately there was a train in half an hour to Temple Meads, so we got on that, and found we had just missed a connection there, and the next train to Bath was indeed the next Portsmouth Harbour service in another half an hour, so we arrived into Bath an hour later than we should have.

So no trains were actually late, but we were delayed by an hour. Will my claim be successful?
Logged
IndustryInsider
Data Manager
Hero Member
******
Posts: 10096


View Profile
« Reply #1 on: May 14, 2021, 23:18:00 »

A claim would almost certainly be rejected, but might be accepted on appeal.  Might be better to just write to customer services?
Logged

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see: http://www.dailymotion.com/user/IndustryInsider/
froome
Transport Scholar
Hero Member
******
Posts: 901


View Profile Email
« Reply #2 on: May 15, 2021, 06:16:24 »

A claim would almost certainly be rejected, but might be accepted on appeal.  Might be better to just write to customer services?

Thanks. I will do that, though the online form seems to require me to make a complaint against a staff member (that is the nearest box I can click on for what happened to us), which isn't what I want to do.
Logged
infoman
Hero Member
*****
Posts: 1287


View Profile
« Reply #3 on: May 15, 2021, 16:17:37 »

I think most staff do their best to help passengers,may I just say their  "MIGHT" have been a change of guards at Bristol T.M.?
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page