Train GraphicClick on the map to explore geographics
End of through trains
Bristol to Waterloo?

Please sign our petition
(more information)
Campaign links here
Travel & transport from BBC stories as at 04:55 29 Nov 2021
- Covid: Third case of Omicron variant detected in the UK
* Covid: Dutch police arrest quarantine hotel escapee couple
- Covid: South Africa's president calls for lifting of Omicron travel bans
- Venezuelan migrants seeking a new home in Chile
- The underwater 'kites' generating electricity as they move
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 03/12/21 - TWSW AGM - online
09/12/21 - Award Event - CRN
19/01/22 - MTUG - regular meeting
08/03/22 - WWRUG AGM - B-o-A
Random Image
Train RunningCancelled
04:57 Reading to Redhill
06:43 Redhill to Reading
06:46 Reading to Gatwick Airport
07:01 Shalford to Reading
08:32 Gatwick Airport to Reading
Short Run
21:15 Penzance to London Paddington
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
November 29, 2021, 04:58:33 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[221] Stranded on a train for 17 hours !
[128] Masks To Become Compulsory On Public Transport Again
[84] XC short notice alterations due to driver unavailability.
[53] Are the railways fit for their (future) purpose?
[52] Day one - cruising in the time of Covid
[36] Great Western Railway: on-board catering, buffets, Travelling ...
News: A forum for passengers ... with input from rail professionals welcomed too
   Home   Help Search Calendar Login Register  
Pages: [1]
Author Topic: I've not had this happen before  (Read 2260 times)
Transport Scholar
Hero Member
Posts: 667

View Profile Email
« on: May 14, 2021, 10:05:06 pm »

I'm posting this a) as a warning for anyone who finds themselves in a similar situation, and b) to see whether the collective wisdom here is that a delay and repay claim would be successful or not (I do intend to submit one).

We were travelling back today from Bangor to Bath via Newport, a journey we usually make at least 3 times a year, but due to the lockdowns, we haven't for a year. Often something goes wrong (usually a missed connection somewhere), and I was starting to think that this journey had been going surprisingly smoothly, until...

Having made our connection at Newport, we got on the rear carriage of the 3 carriage train, and found it was rather busy, so opted to stand to allow for social distancing rather than share seats besides strangers. The guard came to check our tickets, and said that the front carriage had plenty of spare seats. As we had folding bikes and luggage, we said moving down the train wasn't practical, but we asked if it would be ok to alight at Severn Tunnel Junction, walk down the platform, and get back on the first carriage. He said that would be  fine, and carried on down the carriage checking tickets.

We duly alighted at Severn Tunnel Junction and walked quickly down the side of the train to get back on. While doing so, the doors closed, and when we pressed the button to open the door, it wouldn't open, and the train then moved off, leaving us on the platform. Discussing it afterwards, we think the guard who checked our tickets may not have been the one who was controlling the doors.

Severn Tunnel Junction really isn't a station you want to be stuck on for an hour (the Portsmouth Harbour trains to Bath are hourly), as there is nothing there, and the noise from the motorway is constant, but fortunately there was a train in half an hour to Temple Meads, so we got on that, and found we had just missed a connection there, and the next train to Bath was indeed the next Portsmouth Harbour service in another half an hour, so we arrived into Bath an hour later than we should have.

So no trains were actually late, but we were delayed by an hour. Will my claim be successful?
Data Manager
Hero Member
Posts: 8929

View Profile
« Reply #1 on: May 14, 2021, 11:18:00 pm »

A claim would almost certainly be rejected, but might be accepted on appeal.  Might be better to just write to customer services?

To view my GWML (Great Western Main Line) Electrification cab video 'before and after' video comparison, as well as other videos of the new layout at Reading and 'before and after' comparisons of the Cotswold Line Redoubling scheme, see:
Transport Scholar
Hero Member
Posts: 667

View Profile Email
« Reply #2 on: May 15, 2021, 06:16:24 am »

A claim would almost certainly be rejected, but might be accepted on appeal.  Might be better to just write to customer services?

Thanks. I will do that, though the online form seems to require me to make a complaint against a staff member (that is the nearest box I can click on for what happened to us), which isn't what I want to do.
Hero Member
Posts: 628

View Profile
« Reply #3 on: May 15, 2021, 04:17:37 pm »

I think most staff do their best to help passengers,may I just say their  "MIGHT" have been a change of guards at Bristol T.M.?
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page