Weymouth Services

WSW Frome

Transport Scholar
Sr. Member

Posts: 180

Weymouth Services - 24 July

« on: July 25, 2021, 11:35:33 »

Well we all know about the crew shortages, pinging, barbecues etc. However, not a great showing for services to Weymouth yesterday for the first weekend of main school holidays.

A group of us had planned to travel separately from Frome to Weymouth yesterday and meet for a very special early evening dinner to celebrate my wife's birthday. Then to return on the 20.20. All bookings and arrangements made well ahead.

I travelled early and before I set off noted the former "Weymouth Wizard" had already been cancelled. En-route I noted that the 20.20 and two other return trains had subsequently been cancelled. (The 18.28 return was reinstated later). Naturally I had to head off the later travellers and return late afternoon myself. My wife decided to cook her own birthday dinner for five people but we may try the same trip midweek during August!

We all appreciate the issues but is is really necessary to cancel the last train from a popular resort on such a peak day? I understand taxi options have been provided recently but how effective they could be on such a day is debatable and likely to involve much delay.


	Logged

GBM

Transport Scholar
Hero Member

Posts: 1482

Re: Weymouth Services - 24 July

« Reply #1 on: July 25, 2021, 14:31:29 »

It USED to be the case when I was doing bus service work, the last run on any route MUST run, no matter what.
I assume that is still the case, perhaps member LiskeardRich could enlighten me?


	Logged

Personal opinion only. Writings not representative of any union, collective, management or employer. (Think that absolves me...........)

bradshaw

Transport Scholar
Hero Member

Posts: 1455

Re: Weymouth Services - 24 July

« Reply #2 on: July 25, 2021, 16:41:44 »

Today 1610 WEY-WSB^» running as ecs (5V93) and

2106 BRI^» -WEY running ecs as 2156 WSB-WEY (5O96)

last up at 2032 currently booked to run according to RTT^»


	Logged

WSW Frome

Transport Scholar
Sr. Member

Posts: 180

Re: Weymouth Services - 24 July

« Reply #3 on: July 26, 2021, 15:04:20 »

I also need to add that a day and overnight paid session of Doggie Care was also included in our failed trip to Weymouth. Hardly life changing but it does show how apparently simple service changes can affect so many personal plans.


	Logged

phile

Hero Member

Posts: 1382

Language spoken Welsh as well as English

Re: Weymouth Services - 24 July

« Reply #4 on: July 26, 2021, 17:29:13 »

Very sorry to learn of your unfortunate day and that you will will fare better in the future. However, if there is no driver available the last train can't run whether it's the last one or not.


« Last Edit: July 26, 2021, 19:46:52 by Richard Fairhurst »	Logged

grahame

Administrator
Hero Member

Posts: 40804

Re: Weymouth Services - 24 July

« Reply #5 on: July 26, 2021, 18:10:38 »

Quote from: phile on July 26, 2021, 17:29:13

Quote

We all appreciate the issues but is is really necessary to cancel the last train from a popular resort on such a peak day? I understand taxi options have been provided recently but how effective they could be on such a day is debatable and likely to involve much delay.

Very sorry to learn of your unfortunate day and that you will will fare better in the future. However, if there is no driver available the last train can't run whether it's the last one or not.

Clearly, if there was no driver there it could not run. It wasn't, though, a last minute cancellation as I recall, and it might have been possible (I don't know) to run it at the expense of something else. Whether that was a rock and a hard place, I don't know either.


	Logged

Coffee Shop Admin, Acting Chair of Melksham Rail User Group, Option 24/7 Melksham Rep

WSW Frome

Transport Scholar
Sr. Member

Posts: 180

Re: Weymouth Services - 24 July

« Reply #6 on: August 06, 2021, 12:32:25 »

I submitted my online claim for a refund of these several tickets (these were all booked at the same time but for separate travel). The claim was refused because I had not cut the tickets in half when submitted as a scanned image. Now these are expired tickets so the bureaucracy reigns supreme.

I have resubmitted the claim with the appropriate scissor cuts in place. I have added some notes to the scanned image to assist (no comments can be added elsewhere so does anyone read such). However, I am now sceptical that the claim might be refused as out of time or that the refund will only apply to the cancelled 20.20 service when there was no point in any travel for us on that day.

Naturally I will keep my armour ready for the next battle if it comes. Joe public would not be happy with this nonsense.


	Logged

Timmer

Global Moderator
Hero Member

Posts: 6298

Re: Weymouth Services - 24 July

« Reply #7 on: August 06, 2021, 12:36:54 »

Is cutting tickets in half a new thing?

Your claim should still go through. If not, go direct to GWR^▸ either via email or DM on Twitter.. The automated process of submitting claims is all well and good when it works but nothing but frustration when it doesn’t.


	Logged

Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]

« previous next »