Train GraphicClick on the map to explore geographics
End of through trains
Bristol to Waterloo - Why?

Please sign our petition
(more information)
Campaign links here
Travel & transport from BBC stories as at 02:55 07 Dec 2021
- Omicron: Why is Nigeria on the travel red list?
- Omicron: What are the new Covid rules for travelling to the UK?
- Covid testing: New PCR rules throw plans into disarray
- Uber prices could rise 20% after UK ruling
- Warnings Covid travel test prices are misleading
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 09/12/21 - Award Event - CRN
10/12/21 - Final day, service to Bristol
19/01/22 - MTUG - regular meeting
08/03/22 - WWRUG AGM - B-o-A
Random Image
Train RunningShort Run
06:05 Penzance to London Paddington
PollsThere are no open or recent polls
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
December 07, 2021, 03:08:36 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[42] West Somerset Railway - heritage line, Bishops Lydeard to Mine...
[41] Trams for Bristol (again) and Bath?
[41] Advent quiz - day 5 - timetables
[37] Storm Barra
[24] UK government's Transport decarbonisation plan
[20] Charlbury station cafe
News: A forum for passengers ... with input from rail professionals welcomed too
   Home   Help Search Calendar Login Register  
Pages: [1]
Author Topic: How is the online ticket sale site coping?  (Read 278 times)
Hero Member
Posts: 35015

View Profile WWW Email
« on: November 02, 2021, 05:04:05 am »

From the GWR (Great Western Railway) ticket sales app.

Column 1 - for today. Timings look valid, but is it right to charge round-about fares online when ticket acceptance is in place due to the closure at Fisherton Tunnel.  Best price £51.10

Column 2 - for tomorrow. We are told that Fisherton Tunnel will not be re-open for a week, and yet train times and fares through there are being sold; there is a "disruption" warning, but no indication that the particular trains offered won't be running. Best price £30.90

Column 3 - for tomorrow. With a magic "via Melksham" added into the options. Again offering trains through the closed Fisherton Tunnel.  Best price £25.40

What has happened at Fisherton Tunnel is dreadful, rare, and there are bound to be teething issues as systems are updated to take account of the situation.  BUT ... is it really that rare to need to change things for a few days. I'm thinking of the embankment slip between Salisbury and Dean.  Of flooding across the Somerset Levels.  Of the washout at Dawlish ... different cause, but same effect and should there be a more customer-friendly approach taken by the customer-facing ticket interface?  LIKE:
* If trains aren't running until Tuesday of next week, don't offer them - we know you can, as you are not offering them for today ...
* If you can save £5.50 by leaving 10 minutes earlier, why offer it only to people who know what "special" to ask for
* Why charge high fares on the diversion route today, when ticket acceptance is in place on lower priced tickets?


Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

Pages: [1]
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page