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Author Topic: How GWR lose customers ...  (Read 618 times)
grahame
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« on: November 09, 2021, 12:20:47 pm »

Quote
11:05 Swindon to Westbury due 11:46
12:17 Westbury to Swindon due 13:02

12:17 Westbury to Swindon due 13:02 will be cancelled.
This is due to a fault with the signalling system.

How to lose customers - from my Facebook feed ...

Hi Graham, we are at Melksham station & train is cancelled, do we wait for taxi??

If you are still there ... call from the help point or ask in the cafe.

Help point didn't respond

Xxxxx phoned national rail enquiries but nothing being laid on as alternative. We are going to Xxxx for my birthday lunch ... going to be late now

Quickest way would be the bus

We are at bus stop now ...

How do we get refund please?
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