Train GraphicClick on the map to explore geographics
 
End of through trains
Bristol to Waterloo?

 
Please sign our petition
(more information)
 
Meeting, 20.10.2021, 19:00
Report here
Travel & transport from BBC stories as at 11:35 21 Oct 2021
* New London to Edinburgh rail service begins
* Petrol station stocks back to normal
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]
 27/10/21 - Railfuture on Cirencester
20/11/21 - Railfuture on Saltford
09/12/21 - Award Event - CRN
08/03/22 - WWRUG AGM - B-o-A
Random Image
Train RunningCancelled
09:22 Swansea to London Paddington
09:59 Cheltenham Spa to London Paddington
10:19 Bristol Parkway to London Paddington
10:35 London Paddington to Exeter St Davids
10:59 Cheltenham Spa to London Paddington
11:00 Bristol Temple Meads to London Paddington
11:12 Newquay to Par
11:50 Penzance to Plymouth
12:12 London Paddington to Bristol Parkway
15:10 Bristol Parkway to London Paddington
17:12 London Paddington to Bristol Parkway
Short Run
06:37 London Paddington to Penzance
06:40 Penzance to Cardiff Central
06:55 Gloucester to Penzance
07:10 Penzance to London Paddington
08:00 Cardiff Central to Penzance
08:04 London Paddington to Penzance
08:15 Penzance to London Paddington
09:04 London Paddington to Plymouth
09:37 London Paddington to Paignton
10:00 Cardiff Central to Taunton
10:41 Great Malvern to Brighton
10:50 London Paddington to Worcester Shrub Hill
10:50 Penzance to Cardiff Central
10:54 Paignton to London Paddington
10:57 Newbury to London Paddington
11:08 Didcot Parkway to London Paddington
13:00 Cardiff Central to Penzance
13:07 London Paddington to Newbury
14:12 Paignton to London Paddington
Delayed
08:27 Cardiff Central to Portsmouth Harbour
08:35 Plymouth to London Paddington
Additional 08:44 Exeter St Davids to Penzance
Additional 09:20 Taunton to Cardiff Central
An additional train service has been planned to operate as shown 09:25 Exeter St Davids to Penzance
An additional train service has been planned to operate as shown 10:11 Exeter St Davids to Penzance
An additional train service has been planned to operate as shown 10:18 Taunton to Cardiff Central
An additional train service has been planned to operate as shown 10:25 Exeter St Davids to Penzance
An additional train service has been planned to operate as shown 10:42 Taunton to London Paddington
An additional train service has been planned to operate as shown 11:16 Exeter St Davids to Plymouth
11:27 London Paddington to Didcot Parkway
11:40 Bedwyn to London Paddington
12:00 Cardiff Central to Taunton
An additional train service has been planned to operate as shown 12:15 Exeter St Davids to Penzance
Abbreviation pageAcronymns and abbreviations
Stn ComparatorStation Comparator
Rail newsNews Now - live rail news feed
Site Style 1 2 3 4
Next departures • Bristol Temple MeadsBath SpaChippenhamSwindonDidcot ParkwayReadingLondon PaddingtonMelksham
Exeter St DavidsTauntonWestburyTrowbridgeBristol ParkwayCardiff CentralOxfordCheltenham SpaBirmingham New Street
October 21, 2021, 11:51:58 am *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[237] MEETING (20.10.2021) report - Bristol to Waterloo
[53] South Western Railways Waterloo - Bristol services axed
[44] Portishead Line reopening for passengers - ongoing discussion
[41] Additional fare payable
[36] UK government's Transport decarbonisation plan
[19] The passengers are BACK!
News: A forum for passengers ... with input from rail professionals welcomed too
 
   Home   Help Search Calendar Login Register  
Pages: [1]
  Print  
Author Topic: Delayed Railcard  (Read 1729 times)
Eliza
Full Member
***
Posts: 80


View Profile
« on: October 01, 2021, 11:12:08 pm »

My husband's (plastic) Disabled Railcard was dispatched on Saturday 25 September and has not arrived by today, Friday 1 October.  I phoned Disabled Railcard this afternoon to be told to wait seven working days, not five as stated, and to phone back on Tuesday 5th.  We travel on Monday 11th.  I was also told that if a replacement were sent by Special Delivery, it would be at my expense, and I think the cost was £6.85.  You can imagine that I was none too pleased.

The railcard might turn up tomorrow, and the problem will be solved, but does anyone have any suggestions to make, while I wait for Tuesday?

Logged
Fourbee
Hero Member
*****
Posts: 604


View Profile
« Reply #1 on: October 02, 2021, 07:41:54 am »

Excess tickets to non-railcard if already purchased and claim the cost back afterwards or purchase full price tickets and claim back the difference under the railcard left at home procedure (allowed once in any 12 month rolling period; though I'd ask that not to be counted under these circumstances).
Logged
bignosemac
Data Manager
Hero Member
******
Posts: 17747


Birthday Avatar: 48 143.


View Profile
« Reply #2 on: October 02, 2021, 08:16:12 am »

Just had a look at the FAQs (Frequently Asked Questions) regarding delivery of Disabled Person's Railcard. They say:

https://www.disabledpersons-railcard.co.uk/help/faqs/how-long-do-i-have-to-wait-for-my-railcard-to-arrive/

Quote
If you have purchased a plastic Disabled Persons Railcard online, please allow 5 working days for your Railcard application to be reviewed and approved and 5 working days for delivery.

So, up to 10 working days according to that.

If you've already purchased discounted tickets and travel without the Railcard then you may be charged for new tickets and could receive a Penalty Fare. These additional payments can be claimed back from the Train Operating Company on production of the Railcard later. This goodwill gesture can only be invoked once in a 12 month period.

Here's hoping your Railcard arrives before date of travel.

As a general note to others. I'd recommend getting a digital Railcard. Instant delivery.



« Last Edit: October 02, 2021, 08:44:43 am by bignosemac » Logged

http://www.templecombevillage.uk/station.html

There is a rumour going around that I have found God. I think this is unlikely because I have enough difficulty finding my keys, and there is empirical evidence that they exist. - Sir Terry Pratchett
CyclingSid
Data Manager
Hero Member
******
Posts: 1353


Hockley viaduct


View Profile
« Reply #3 on: October 03, 2021, 08:33:58 am »

Do we need a reference page for Excess tickets?

The knowledgeable on the forum talk about them quite easily, but for the rest of us and new members they are possibly a complete mystery.

Probably similar for easements, although that is an even more complex topic.
Logged
grahame
Administrator
Hero Member
*****
Posts: 34644



View Profile WWW Email
« Reply #4 on: October 03, 2021, 09:26:31 am »

Do we need a reference page for Excess tickets?

The knowledgeable on the forum talk about them quite easily, but for the rest of us and new members they are possibly a complete mystery.

Probably similar for easements, although that is an even more complex topic.

We probably do - excessing and easement FAQ (Frequently Asked Questions)?
Logged

Coffee Shop Admin, Vice Chair of Melksham Rail User Group, and on the board of TravelWatch SouthWest.
Eliza
Full Member
***
Posts: 80


View Profile
« Reply #5 on: October 03, 2021, 11:06:21 am »

Many thanks to those who have replied to my query.  I did phone Passenger Assist at Great Western Railway and Cross Country, the belt and braces approach, to ask about excessing.  Both told me to do it on the train via the train manager, should the Disabled Railcard not turn up.  GWR (Great Western Railway) couldn't tell me what type of fare we would have to excess to (an anytime single?) and XC said it couldn't be an advance fare, which our current tickets are.

I don't have a smart phone to have downloaded the railcard to, on the grounds that we are not out much to need one, but perhaps I shall have to reconsider my possibly pig-headed stance.

 
Logged
Eliza
Full Member
***
Posts: 80


View Profile
« Reply #6 on: October 04, 2021, 04:41:38 pm »

Well, the Disabled Railcard was delivered today, nine days after it was supposed to have been dispatched.  The envelope isn't franked with a date to confirm this.  Husband and I are pleased to have it (the card covers the two of us) so will cease our whingeing.
Logged
bignosemac
Data Manager
Hero Member
******
Posts: 17747


Birthday Avatar: 48 143.


View Profile
« Reply #7 on: October 04, 2021, 05:05:15 pm »

Good news!
Logged

http://www.templecombevillage.uk/station.html

There is a rumour going around that I have found God. I think this is unlikely because I have enough difficulty finding my keys, and there is empirical evidence that they exist. - Sir Terry Pratchett
paul7755
Transport Scholar
Hero Member
******
Posts: 4927


View Profile
« Reply #8 on: October 04, 2021, 07:26:04 pm »

Many thanks to those who have replied to my query.  I did phone Passenger Assist at Great Western Railway and Cross Country, the belt and braces approach, to ask about excessing.  Both told me to do it on the train via the train manager, should the Disabled Railcard not turn up. 
That really is unhelpful.  There is not supposed to be a way of excessing a fare to remove a railcard discount, the conditions of carriage are quite clear that if no railcard is carried then a new ticket is to be sold, and a refund given afterwards (limited to only once per year) if entitlement can be proved retrospectively.

As is often the case TOC (Train Operating Company) helplines, Twitter reps etc etc are often worse than useless about detailed fares rules.

Paul
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by a customer of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link). Forum hosted by Well House Consultants

Jump to top of pageJump to Forum Home Page