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Author Topic: "Mutiny" on the train  (Read 2763 times)
ChrisB
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« Reply #45 on: October 05, 2021, 07:48:38 pm »

It doesn't need to be in detail....as long as lessons have been identified - he would then discuss these -  and he confirms that they will be learned....he can then be held to account.
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IndustryInsider
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« Reply #46 on: October 05, 2021, 07:55:05 pm »

It doesn't need to be in detail....as long as lessons have been identified - he would then discuss these -  and he confirms that they will be learned....he can then be held to account.

The main one being that if you make a decision to add stops, you only reverse that decision in very exceptional circumstances.  With a ‘set down’ policy instigated should crowding become an issue.
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ChrisB
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« Reply #47 on: October 05, 2021, 08:32:10 pm »

Couldn’t agree more, and the one I’d major on should he be willing to chat…
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PhilWakely
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« Reply #48 on: October 05, 2021, 09:02:23 pm »

It doesn't need to be in detail....as long as lessons have been identified - he would then discuss these -  and he confirms that they will be learned....he can then be held to account.

The main one being that if you make a decision to add stops, you only reverse that decision in very exceptional circumstances.  With a ‘set down’ policy instigated should crowding become an issue.

I fail to see how a 'set down' policy would work. I've been at Exeter St Davids on a Summer Sunday when Up Londons have been dangerously overcrowded. A member of station staff has announced that 'the arriving train is already full and standing, please wait for the next train' and folk still board the train unimpeded.
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IndustryInsider
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« Reply #49 on: October 05, 2021, 09:06:30 pm »

Quite simply you don’t announce it at all and you remove it from the station CIS (Customer Information System).  Sure, the odd person might get on, but the majority won’t.  As long as more people leave than join then you’ve improved the situation.  The crew also have the ability to easily put a ‘not in service’ message or blank the external displays on the IETs (Intercity Express Train).
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TaplowGreen
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« Reply #50 on: October 06, 2021, 05:53:59 am »

Quite simply you don’t announce it at all and you remove it from the station CIS (Customer Information System).  Sure, the odd person might get on, but the majority won’t.  As long as more people leave than join then you’ve improved the situation.  The crew also have the ability to easily put a ‘not in service’ message or blank the external displays on the IETs (Intercity Express Train).

Just working that one through using Phil's example - summer Sunday afternoon at Exeter St Davids, platforms busy, almost certainly soaking up a number of long distance cancellations given that it's a summer Sunday and staff don't want to work.......train pulls in, a few people get off, already delayed customers ask platform staff ("Is that a London train?") - what are they supposed to say in reply? "Yes, but you can't get on"?

Given a busy platform, with the best part of an hour to wait for the next train, how do you think that'd play out?

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IndustryInsider
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« Reply #51 on: October 06, 2021, 09:47:44 am »

In the case of Exeter all trains stop there so you wouldn’t have a situation where a stop there was added and then subsequently removed.
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jamestheredengine
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« Reply #52 on: December 08, 2021, 09:54:48 pm »

It doesn't need to be in detail....as long as lessons have been identified - he would then discuss these -  and he confirms that they will be learned....he can then be held to account.

The main one being that if you make a decision to add stops, you only reverse that decision in very exceptional circumstances.  With a ‘set down’ policy instigated should crowding become an issue.

I fail to see how a 'set down' policy would work. I've been at Exeter St Davids on a Summer Sunday when Up Londons have been dangerously overcrowded. A member of station staff has announced that 'the arriving train is already full and standing, please wait for the next train' and folk still board the train unimpeded.
There's always the good old announcement that goes "this train is set-down only; any passengers joining the train without a valid ticket will be required to pay the full fare from Plymouth/Newport/Inverkeithing".
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