Train GraphicClick on the map to explore geographics
 
I need help
FAQ
Emergency
About .
 Travel & transport from BBC stories as at 20:15 08 Oct 2024
 
- Troubled HS2 rail line may now run to central London, minister says
- Euston, we have a problem: Concern over weekly Friday night scramble
- 'I felt isolated in school': Traveller children have highest persistent absence rate
- Be prepared to wait longer for an electric taxi, says Uber boss
Read about the forum [here].
Register [here] - it's free.
What do I gain from registering? [here]		 11/10/24 - TWSW General Meeting
22/10/24 - BoA Public Transport talk
25/10/24 - Melksham Transport Group
16/11/24 - Special Bletchey to Bicester

On this day
8th Oct (1952)
Harrow and Wealdstone Rail Crash (link)
Train RunningCancelled
18:30 Plymouth to Penzance
18:54 Reading to Gatwick Airport
20:29 Gatwick Airport to Reading
23:21 Swindon to Gloucester
Short Run
18:15 Penzance to Exeter St Davids
21:00 Penzance to Exeter St Davids
22:16 Cheltenham Spa to Swindon
Delayed
20:29 Par to Newquay
•
PollsOpen and recent polls
Open to 13/10 08:55 Can you expect new trains to be "as good"? Are they?
Open to 24/10 03:05 Purely a light-hearted question, but who do you bet on?
•
Abbreviation pageAcronymns and abbreviations
•
Stn ComparatorStation Comparator
•
Rail newsNews Now - live rail news feed
•
Train companiesSelect from:
GWR
SWR
XC
Chiltern
TfL
TfW
WMR
Southern
• Site Style 1 2 3 4
Next departures • Bristol Temple Meads • Bath Spa • Chippenham • Swindon • Didcot Parkway • Reading • London Paddington • Melksham
Exeter St Davids • Taunton • Westbury • Trowbridge • Bristol Parkway • Cardiff Central • Oxford • Cheltenham Spa • Birmingham New Street
October 08, 2024, 20:18:17 *
Welcome, Guest. Please login or register.

Login with username, password and session length
Forgotten your username or password? - get a reminder
Most recently liked subjects
[110] Circle line, 7th October 2024
[96] Euston: a five point plan
[65] New station at Ashley Down, Bristol
[50] Railway Clearing House Maps
[37] 11th October 2024 - Travelwatch Southwest general meeting, Tau...
[34] HS2 - Government proposals, alternative routes and general dis...
 
News: the Great Western Coffee Shop ... keeping you up to date with travel around the South West
 
   Home   Help Search Calendar Login Register  
Great Western Coffee Shop > All across the Great Western territory > Your rights and redress > New Delay Repay code of practice
Pages: [1]
« previous next »
  Print  
Author Topic: New Delay Repay code of practice  (Read 4790 times)
stuving
Transport Scholar
Hero Member
******
Posts: 7298


View Profile
« on: December 20, 2021, 16:39:33 »
The ORR» (Office of Rail and Road formerly Office of Rail Regulation - about) held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.

The ORR page on this contains the CoP itself, as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages.
Logged
jamestheredengine
Transport Scholar
Hero Member
******
Posts: 302


View Profile
« Reply #1 on: December 20, 2021, 21:14:29 »
Quote from: stuving on December 20, 2021, 16:39:33
The ORR» (Office of Rail and Road formerly Office of Rail Regulation - about) held a consultation last year (which I don't remember) on improving access to delay compensation. This has now got to the stage where a new code of practice for Delay Repay has been issued, and a licence condition will be imposed from next April to enforce it.

The ORR page on this contains the CoP itself, as well as the original proposals for the consultation. The CoP concentrates on informing passengers and processing claims, and runs to 15 pages.
Disappointing that there isn't a provision for treating the delay caused by half-length trains as half of the interval to the next full-length train.
Logged
Do you have something you would like to add to this thread, or would you like to raise a new question at the Coffee Shop? Please [register] (it is free) if you have not done so before, or login (at the top of this page) if you already have an account - we would love to read what you have to say!

You can find out more about how this forum works [here] - that will link you to a copy of the forum agreement that you can read before you join, and tell you very much more about how we operate. We are an independent forum, provided and run by customers of Great Western Railway, for customers of Great Western Railway and we welcome railway professionals as members too, in either a personal or official capacity. Views expressed in posts are not necessarily the views of the operators of the forum.

As well as posting messages onto existing threads, and starting new subjects, members can communicate with each other through personal messages if they wish. And once members have made a certain number of posts, they will automatically be admitted to the "frequent posters club", where subjects not-for-public-domain are discussed; anything from the occasional rant to meetups we may be having ...

 
Pages: [1]
  Print  
« previous next »
 
Jump to:  

Powered by MySQL Powered by PHP Powered by SMF 1.1.2 | SMF © 2006-2007, Simple Machines LLC Valid XHTML 1.0! Valid CSS!
This forum is provided by customers of Great Western Railway (formerly First Great Western), and the views expressed are those of the individual posters concerned. Visit www.gwr.com for the official Great Western Railway website. Please contact the administrators of this site if you feel that the content provided by one of our posters contravenes our posting rules (email link to report). Forum hosted by Well House Consultants

Jump to top of page • Jump to Forum Home Page